Awezulla Khan
Strategic Account Manager - Amazon India
Bangalore,Karnataka
Summary
Strategic Account Management driven to meet strategic account objectives and support overall growth volume demands. Establishes productive professional connections with decision-makers for major accounts and learns customer business thoroughly. Proactively assesses, clarifies and validates customer needs via ongoing networking and timely personal attention.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Strategic Account Manager (Category: Sports)
Amazon India - Marketplace
01.2023 - Current
- Allotted with 35 new seller accounts every quarter to be managed
- Planning the category growth, discussing ideas and strategies with the sellers on regular basis to increase their revenue and business
- Closely monitoring the growth of the business and actioning immediately if there is a negative impact on any matrix
- Managing the category sellers to maintain uniform pricing across all online platforms in order to maintain price parity
- Smoothening the operations of the sellers by helping them registering on fulfilled by Amazon platforms which would ease their operations
- Travelling to multiple cities to meet the sellers and plan their business strategiese
- Planning deals on behalf of the sellers in order to improve visibility and sales of the sellers
- Planning the strategies to increase the revenue of the seller during mega sales events.
- Partnered with internal resources to present additional value and expertise to clients
- Established client and market priorities to execute strategic course of action
- Generated pipeline to close revenue and attain quota
Key Account Management (KAM)
Amazon Foods
10.2022 - 01.2023
- Involved in servicing for 300+ individual restaurants accounts allocated.
- Involved in managing the set of accounts assigned to me end to end
- Involved in onboarding the restaurants for Amazon foods
- Taking care of escalations arising and resolving the same
- Making sure that the restaurants are live on the platform and have a seamless order flow
- Competitive analysis – Making sure that the restaurants are at par on Amazon platform when compared to their offerings like Discounts, Special menus, Food prices, Food Images, etc on the other food platforms like Swiggy and Zomato
- Creating mechanisms to maintain the order cancellation rate of the restaurants below 2% and sharing the same with restaurants and making sure that it is implemented
- Working closely with the restaurants for any operational issues like orders not picked up, payments/reports not received, orders being cancelled, etc
- And resolving them at the same point of time
- Discussing ideas and strategies with the restaurants to increase their revenue and business
- Accommodating restaurant’s requests whatever is available on the platform and making sure that it is implemented within the promised time frame
- Meeting the merchants if required for onboarding, resolving escalations, trainings, strategy discussions or whatever the merchant requested for in the on-site meetings
- Actively involved in relationship building with the restaurant merchants.
Mass Account Manager (MAM)
Amazon Foods
05.2020 - 10.2022
- Involved in servicing for 300+ individual restaurants accounts allocated to me
- Involved in managing the set of accounts assigned to me end to end
- Involved in onboarding the restaurants for Amazon foods
- Taking care of escalations arising and resolving the same
- Making sure that the restaurants are live on the platform and have a seamless order flow
- Competitive analysis – Making sure that the restaurants are at par on Amazon platform when compared to their offerings like Discounts, Special menus, Food prices, Food Images, etc
- On the other food platforms like Swiggy and Zomato
- Creating mechanisms to maintain the order cancellation rate of the restaurants below 2% and sharing the same with restaurants and making sure that it is implemented
- Working closely with the restaurants for any operational issues like orders not picked up, payments/reports not received, orders being cancelled, etc
- And resolving them at the same point of time
- Discussing ideas and strategies with the restaurants to increase their revenue and business
- Accommodating restaurant’s requests whatever is available on the platform and making sure that it is implemented within the promised time frame
- Meeting the merchants if required for onboarding, resolving escalations, trainings, strategy discussions or whatever the merchant requested for in the on-site meetings
- Actively involved in relationship building with the restaurant merchants.
Key Account Manager
Paytm Foods
11.2020 - 03.2021
- Involved in onboarding the restaurants for Paytm Stores under the food vertical
- Making sure that the merchants are live on the platform and have a seamless order flow
- Involved in managing the set of accounts assigned to me end to end
- Taking care of escalations arising and resolving the same
- Meeting the clients for various discussions and plugin-in various products of paytm at the business place of the client
- Actively involved in relationship building with the clients.
Account Manager
Dineout - The Times Internet Group
05.2020 - 11.2020
- Involved in managing the set of accounts assigned to me end to end
- Discuss the business plans with the clients and advise them on brand building and upsell and cross-sell the products which they would require for building the brand
- Make sure the products sold to the clients are utilized in the right manner and get the expected revenue from the accounts on monthly basis
- Ensuring smooth communication and between the accounts and the company and making sure the expectations are met what they desire from the company
- Actively involved in relationship building with the clients.
Retail Sales Manager
Dineout - The Times Internet Group
01.2019 - 04.2020
- Involved in creating prospect lead-list of prospective restaurants with the information of the decision makers who would be eligible to purchase the software products for restaurant management from Dineout offered in the market
- Building strategies to increase the sales of the products in the market in teaching and training students with all marketing related subjects and activities
- Handling a team in the absence of team tead and accompanying the team members for meetings with restaurant owners/ decision makers whenever required to advertise and demonstrate the products from Dineout to them and make sure the sale is successful and team targets are achieved
- Implementing new ideas and methods to increase the sales of the products in the market by conducting market research from information derived primary sources
- Being a part of price negotiations with the clients.
Assistant Professor of Marketing
Krupanidhi College of Commerce and Management
09.2016 - 11.2018
- Played an active role in Marketing for the college during the time of admissions, conducted workshops and organized counselling sessions for the students and converted them for admissions for Krupanidhi College of Commerce and Management
- Involved in teaching and training students with all marketing related subjects and activities
- Handling subjects like Marketing Management, Brand Management, Advertising and Promotions, Services Management, Entrepreneurial Management and Retail Management
- Playing and active part of all the events planned during the academic year and successfully executing them.
Business Development
SISA Information Security
02.2016 - 09.2016
- Hunting and profiling of new prospect customers with the help of LinkedIn and Facebook
- Using different techniques to fetch the email Ids of the profiled prospects
- Sending out mails to the prospects and following it up on a regular basis
- Fixing up online meetings and giving presentations on Products/Services of SISA
- Online demonstrations of SISA products
- Coordinating with technical team and preparing proposals
- Negotiations with client on timeline and payment terms
- Following up with clients on payments.
Education
MBA -
CMS Business School, Jain University
06.2014 - 01.2016
B.com -
Brindavan College, Bangalore University
06.2010 - 12.2013
PUC -
Cathedral Pre-University College, Karnataka Pre-University Board
06.2008 - 03.2010
10th - undefined
Presidency School, Karnataka Secondary Education Board
Skills
Strategic Account Management
Experience Internship
- Trade Wings Pvt. Ltd, Organizational Study Internship - June, 2014
The company was an official logistic partner for Board of Control of Cricket in India (BCCI), I was a part of the Operations where I had to coordinate with the third-party travel agencies to make sure that the cricketers have their busses and cabs on time and hassle free during their transfers from and to the airport and within the city.
- Dentsu Communication Pvt. Ltd, Research project internship - June 2015 to August 2015
Assisted key account managers and associates with projects of ITC and TOYOTA, handling in evaluating and designing the packaging of the products and market survey by interacting with consumers.
Certification
Charted Institute of Marketing (UK) Certified- Level 4
Interests
Socializing, Writing plays/advertising scripts and directing, Hosting and organizing events, Public speaking, Playing Cricket and Watching Movies
Achievements Academic
- Been a part of the Organizing Committee of College Management Fest– “Cranium 2014”
- Been a part of the Organizing Committee of College Management Fest– “Cranium 2015”
- Been a part of the Organizing Committee of Intra-College Fest– “Parichay 2015”
- Appointed as a Strategic advisor to the College fest team in the Inter-College fests
Personal Information
- Date of Birth: 10/14/91
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Timeline
Strategic Account Manager (Category: Sports)
Amazon India - Marketplace
01.2023 - Current
Key Account Management (KAM)
Amazon Foods
10.2022 - 01.2023
Key Account Manager
Paytm Foods
11.2020 - 03.2021
Mass Account Manager (MAM)
Amazon Foods
05.2020 - 10.2022
Account Manager
Dineout - The Times Internet Group
05.2020 - 11.2020
Retail Sales Manager
Dineout - The Times Internet Group
01.2019 - 04.2020
Assistant Professor of Marketing
Krupanidhi College of Commerce and Management
09.2016 - 11.2018
Business Development
SISA Information Security
02.2016 - 09.2016
MBA -
CMS Business School, Jain University
06.2014 - 01.2016
B.com -
Brindavan College, Bangalore University
06.2010 - 12.2013
PUC -
Cathedral Pre-University College, Karnataka Pre-University Board
06.2008 - 03.2010
10th - undefined
Presidency School, Karnataka Secondary Education Board
Charted Institute of Marketing (UK) Certified- Level 4
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