Awien Mawen
Melbourne,VIC
Summary
Detail-oriented Mail Officer with extensive experience in sorting, processing, and distributing mail efficiently. Proven track record in logistics management and record keeping, complemented by strong customer service skills. Achieved significant improvements in workflow management and delivery timelines, demonstrating excellent communication abilities in high-volume environments. Committed to leveraging organizational skills to contribute effectively to team success and drive operational excellence in a dynamic setting.
Overview
4
4
years of professional experience
Work History
Mail Officer
Australia Post
Melbourne, VIC
11.2024 - 01.2025
- Organized incoming mail for distribution to the correct departments or individuals within the organization.
- Routed all classes of mail in sequence of delivery along established routes.
- Operated mail processing equipment and manually sorted mail.
- Assisted with sorting, canceling, metering, stamping, and distributing incoming and outgoing mail.
Mortgage Consultant
Westpac
Melbourne, VIC
04.2022 - 10.2024
- Analyzed market trends to advise clients on optimal timing for loan applications.
- Provided training sessions for junior staff members on proper use of software programs used in daily operations.
- Located and suggested loan packages that met client needs and priorities.
- Verified applicant information by consulting with outside agencies, credit bureaus, and businesses.
- Monitored loan progress, ensuring timely processing and closing.
- Helped customers make decisions about loans and lines of credit based on availability, terms, and benefits.
Customer Consultant
Australia Post
Melbourne , VIC
10.2021 - 04.2022
- Identified customer needs by actively listening to their requests and complaints.
- Verified accuracy of customer accounts by reviewing account information for changes or discrepancies.
- Provided feedback to management regarding opportunities for improvement within the department.
Waitress
Aangan
Melbourne / Bundoora, Vic
04.2021 - 10.2021
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
Education
High School Diploma -
Loreto Convent Msongari
Kenya09-2021
Skills
- Handling and sorting mail
- Fee collection
- Staff development
- Retail sales
- Route management
- Post office operations
- Problem-solving skills
- Mail sorting
Languages
Kiswahili
Professional
Arabic
Professional
Dinka
Professional
English
Professional
Timeline
Mail Officer
Australia Post
11.2024 - 01.2025
Mortgage Consultant
Westpac
04.2022 - 10.2024
Customer Consultant
Australia Post
10.2021 - 04.2022
Waitress
Aangan
04.2021 - 10.2021
High School Diploma -
Loreto Convent Msongari
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