Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Hi, I’m
Awien Mawen
North Melbourne,VIC
Summary
Overview
3
years of professional experience
Work History
TSA Group
Customer Service Representative
03.2024 - Current
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Westpac Group
Customer Service Officer
04.2022 - 08.2023
Job overview
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Responded to customer calls and emails to answer questions about products and services.
Australia Post
Customer Consultant
12.2021 - 04.2022
Job overview
- Established long-term relationships with clients, fostering trust and loyalty through attentive service and follow-up communications.
- Managed high call volumes, maintaining exceptional service standards while efficiently handling customer concerns.
- Assisted in the development of training materials for new hires, improving overall team performance and knowledge.
- Conducted detailed analysis of customer data to identify trends and recommend targeted marketing strategies for increased revenue growth.
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
Education
Lcm Kenya
Gcse from High School
09.2021
University Overview
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
- Payment Processing
- Microsoft Outlook
- Administrative Support
- Warehousing functions
- Consultative Sales
Languages
Arabic
Elementary
Kiswahili
Professional Working
Dinka
Professional Working
English
Full Professional
Timeline
Customer Service Representative
TSA Group
03.2024 - Current
Customer Service Officer
Westpac Group
04.2022 - 08.2023
Customer Consultant
Australia Post
12.2021 - 04.2022
Lcm
Gcse from High School
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