AWIEN NYOK

NDIS Plan Management:

• Answer incoming calls from Clients/Providers and key support people and respond to their inquiries in a professional manner.
• Provide accurate and complete information to Clients/Providers by using the right tools, processes, and procedures
• Work hours split 50/50 between phone time and case time
• Resolve Client/Provider issues in a timely manner to ensure a high level of customer satisfaction.
• Handle Client/Provider concerns with empathy and provide appropriate solutions to their concerns.
• Maintain a high level of professionalism at all times.
• Meet performance metrics such as productivity, average handle time, quality, and customer satisfaction.

• Process invoices and resolve cases in a timely manner.

• Meet KPIs

• Receptionist
• Booking customers service POS
• Cash Handling
• Food Runner
• Waitress, taking orders, customer service
• Function Host
• Floor staff
• Checking up on customers
• Cleaning, restocking prizes, fixing arcade games if broken
• Kitchen
• Food preparation, Function food preparation- dietary check Cleaning, restocking
• Food handling checks

• Product Knowledge
• Customer service
• Monitor employee productivity and provide constructive feedback and coaching Organise workflow and ensure that employees understand their duties or delegated tasks, records
• Pass on information from upper management to employees and vice versa
• Computer Literacy
• Sales
• KPIs

• Cleaning
• Restocking
• Customer Assistance
• Visual Merchandise
• Cashier
• KPIs
• Product Knowledge

• Food Preparation
• Cooking
• Cleaning
• Restocking
• Customer Service
• Cash Handling

• Stocking
• Customer Service
• Verbal Communication
• Styling
• Cashier

• Cashier
• Drive Through
• Kitchen Hand
• Stocking Cleaning duties