Awil Mohamed

• Worked in various departments & sectors to gain hands-on experience.
• Worked under senior managers' guidance and learned how to effectively deliver the scope of the contract to the client.
• Learned with guidance how to cultivate strong relationships with stakeholders and engage them when unforeseen problems arise.
• learned how to use collected data to analyse current situations, then predict, and plan for future business activity.

Skills acquired

How to negotiate properly, solve unforeseen problems, effective communication with diverse stakeholders, maintain positive team culture in difficult circumstances, and change management.

• Provided professional concierge-like customer welcome and embraced an uplifting atmosphere while making safety top priority.
• Conducted regular patrols of key areas to spot, tag and control security concerns.
• Participated in field leadership sessions where processes and procedures of safety and well-being were reviewed for efficiency.
• Prepared & submitted daily occurrences report with recommendations for improvements at the end of each shift.
• Gathered monthly audit information for analysis, then implemented resolutions for outstanding issues,
• Planned follow-up corrective actions, logged and filed incident reports for senior management.
• Skills acquired
• Manage multiple tasks, Emotional control & integrity when faced with difficult situations, Attention to detail, Proactive approach, and descriptive reporting.

• Built and motivated culturally diverse team.
• Led team to achieve 10% higher sales annually using TQM method.
• Improved operational efficiency by better understanding customer needs.
• Demonstrated exemplary post-sale customer service to team by actively listening to clients' concerns and always seeking solutions.
• Developed sales strategy based on research of our consumer buying trends, cultural preferences, and changing market conditions.
• Skills acquired
• Improving existing processes by identifying gaps & introducing practical solutions, Understanding how different lived experiences could enrich and add value to the team dynamics, and the necessity of research for improvements even when things are on track.