Awoke Aemro
Tapping,WA
Summary
Dynamic professional with extensive experience as a Rideshare Driver at Uber, showcasing exceptional customer service and navigation skills. Proven ability to enhance passenger satisfaction through effective communication and problem-solving. Committed to safety and punctuality, consistently optimizing routes to improve efficiency and reduce wait times.
Overview
2026
2026
years of professional experience
Work History
Rideshare Driver
Uber/DIDi
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Taxi Dispatcher
Swan Taxes
- Applied strategies for seamless operations during high traffic.
- Leveraged advanced knowledge of local geography to quickly direct drivers toward optimal routes and destinations.
- Assisted in training new dispatchers, providing guidance on best practices for successful job performance.
- Assisted in implementing new dispatch software systems, aiding in a seamless transition while minimizing downtime.
- Optimized route planning for drivers, reducing fuel costs and improving overall efficiency.
- Enhanced dispatch efficiency by streamlining communication between drivers and passengers.
- Monitored real-time traffic conditions, proactively adjusting assignments as needed to minimize delays or disruptions.
- Contributed to company growth by consistently meeting or exceeding daily ride targets.
- Improved customer satisfaction with timely and accurate dispatching of taxis to requested locations.
- Managed multiple phone lines, efficiently handling incoming calls and addressing inquiries about fares and availability.
- Collaborated with management to address driver concerns or issues, promoting driver retention and overall job satisfaction.
- Coordinated with drivers to ensure prompt response to passenger needs, contributing to positive reviews and repeat business.
- Supported marketing efforts by collecting feedback from passengers on their experience using the taxi service, helping improve future campaigns.
- Employed strong multitasking abilities when juggling multiple tasks simultaneously without sacrificing accuracy or attention to detail.
- Reduced wait times for customers by effectively allocating taxi resources in high-demand areas.
- Provided outstanding customer service when resolving complaints or answering questions from passengers seeking assistance.
- Developed strong relationships with drivers through clear communication and mutual respect, fostering a positive work environment.
- Fostered a sense of teamwork among fellow dispatchers, sharing best practices and working collaboratively to achieve shared goals.
- Maintained detailed records of all dispatched rides, ensuring proper documentation and compliance with regulations.
- Adapted quickly to changing shift schedules or dispatcher team dynamics, maintaining high levels of productivity under varied circumstances.
- Assisted in resolving customer complaints and grievances.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled deliveries and pickups according to customer needs.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Communicated with customers to provide delivery updates and resolution.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Monitored and tracked dispatch communication systems.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Received new orders, prepared documentation, and assigned personnel.
- Tracked and monitored vehicle performance and maintenance.
- Monitored flow of paperwork and directed information to appropriate departments.
- Managed customer accounts and invoicing.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Utilized customer feedback to improve customer service.
- Provided customers with information on products and services.
Traffic Controller
Altus Traffic Management
06.2023 - Current
- Utilized hand signals and radios for seamless coordination with team.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Routed traffic around construction sites for worker and driver safety.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Assisted in minimizing road congestion during peak hours, by effectively managing traffic signals and controlling vehicle movement.
- Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
- Demonstrated adaptability when faced with unexpected challenges such as severe weather or accidents, promptly adjusting strategies to maintain smooth traffic flow.
- Updated signage with correct speeds and delay warnings based on daily conditions.
- Maintained a safe work environment for construction crews by implementing appropriate traffic control measures during projects.
- Worked with foreman to create effective temporary traffic control schemes.
- Stood for Number hours with "Stop/Slow" paddle directing traffic.
- Ensured compliance with local regulations through the strict enforcement of traffic laws and permit requirements within construction zones.
- Reduced accident rates at critical locations with the implementation of effective traffic control strategies.
- Improved traffic flow by efficiently coordinating and directing vehicular movements at assigned intersections.
- Trained new traffic controllers to properly use traffic control devices and apply best practices.
- Contributed to the successful completion of numerous construction projects by providing reliable traffic management solutions in adherence to project timelines and budgets.
Picking and Packing.
Peters and Brown Diary.
06.2008 - 03.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Reduced order processing time with the introduction of a new picking and packing system.
- Expedited customer orders through efficient picking, packing, and staging of products for shipment.
- Reduced order processing time with streamlined packing and shipping methods.
- Minimized wasted materials by ensuring proper setup and calibration of the case packing machinery.
- Preserved the artistic integrity of works during transport to exhibitions with careful packing and handling techniques.
- Optimized warehouse layout for better efficiency in picking, packing, and shipping orders.
- Safeguarded artwork during transportation to and from exhibitions or clients by carefully packing and handling delicate pieces.
- Assisted in reducing order processing times through efficient picking, packing, and labeling of products.
- Accelerated order processing times by training staff on best practices for locating, picking, packing, and shipping items efficiently.
- Minimized product damage during the picking process by enforcing strict handling guidelines and safety protocols.
- Adapted packing methods to accommodate wide range of product sizes and shapes.
- Reduced order processing time by streamlining picking, packing, and shipping procedures.
Education
Year 12 Compated.
Overseas.Skills
- Schedule management
- Excellent navigation
- Customer service
- Passenger transportation
- Vehicle maintenance
- Customer engagement
- Punctuality
- Map reading
- Problem-solving
- Safety awareness
- Patience and tact
- Cultural awareness
- Stress management
- Directional sense
- Traffic law knowledge
Timeline
Traffic Controller
Altus Traffic Management
06.2023 - Current
Picking and Packing.
Peters and Brown Diary.
06.2008 - 03.2015
Rideshare Driver
Uber/DIDi
Taxi Dispatcher
Swan Taxes
Year 12 Compated.
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