Awoke Aemro
Tapping,WA
Summary
Dynamic professional with extensive experience as a Rideshare Driver at Uber, showcasing exceptional customer service and navigation skills. Proven ability to enhance passenger satisfaction through effective communication and problem-solving. Committed to safety and punctuality, consistently optimizing routes to improve efficiency and reduce wait times.
Overview
2026
2026
years of professional experience
Work History
Rideshare Driver
Uber/DIDi
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Taxi Dispatcher
Swan Taxes
- Applied strategies for seamless operations during high traffic.
- Leveraged advanced knowledge of local geography to quickly direct drivers toward optimal routes and destinations.
- Assisted in training new dispatchers, providing guidance on best practices for successful job performance.
- Assisted in implementing new dispatch software systems, aiding in a seamless transition while minimizing downtime.
- Optimized route planning for drivers, reducing fuel costs and improving overall efficiency.
- Enhanced dispatch efficiency by streamlining communication between drivers and passengers.
- Monitored real-time traffic conditions, proactively adjusting assignments as needed to minimize delays or disruptions.
- Contributed to company growth by consistently meeting or exceeding daily ride targets.
- Improved customer satisfaction with timely and accurate dispatching of taxis to requested locations.
- Managed multiple phone lines, efficiently handling incoming calls and addressing inquiries about fares and availability.
- Collaborated with management to address driver concerns or issues, promoting driver retention and overall job satisfaction.
- Coordinated with drivers to ensure prompt response to passenger needs, contributing to positive reviews and repeat business.
- Supported marketing efforts by collecting feedback from passengers on their experience using the taxi service, helping improve future campaigns.
- Employed strong multitasking abilities when juggling multiple tasks simultaneously without sacrificing accuracy or attention to detail.
- Reduced wait times for customers by effectively allocating taxi resources in high-demand areas.
- Provided outstanding customer service when resolving complaints or answering questions from passengers seeking assistance.
- Developed strong relationships with drivers through clear communication and mutual respect, fostering a positive work environment.
- Fostered a sense of teamwork among fellow dispatchers, sharing best practices and working collaboratively to achieve shared goals.
- Maintained detailed records of all dispatched rides, ensuring proper documentation and compliance with regulations.
- Adapted quickly to changing shift schedules or dispatcher team dynamics, maintaining high levels of productivity under varied circumstances.
- Assisted in resolving customer complaints and grievances.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled deliveries and pickups according to customer needs.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Communicated with customers to provide delivery updates and resolution.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Monitored and tracked dispatch communication systems.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Received new orders, prepared documentation, and assigned personnel.
- Tracked and monitored vehicle performance and maintenance.
- Monitored flow of paperwork and directed information to appropriate departments.
- Managed customer accounts and invoicing.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Utilized customer feedback to improve customer service.
- Provided customers with information on products and services.
Traffic Controller
Altus Traffic Management
Perth, WA
06.2023 - Current
- Utilized hand signals and radios for seamless coordination with team.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Routed traffic around construction sites for worker and driver safety.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Assisted in minimizing road congestion during peak hours, by effectively managing traffic signals and controlling vehicle movement.
- Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
- Demonstrated adaptability when faced with unexpected challenges such as severe weather or accidents, promptly adjusting strategies to maintain smooth traffic flow.
- Updated signage with correct speeds and delay warnings based on daily conditions.
- Maintained a safe work environment for construction crews by implementing appropriate traffic control measures during projects.
- Worked with foreman to create effective temporary traffic control schemes.
- Stood for Number hours with "Stop/Slow" paddle directing traffic.
- Ensured compliance with local regulations through the strict enforcement of traffic laws and permit requirements within construction zones.
- Reduced accident rates at critical locations with the implementation of effective traffic control strategies.
- Improved traffic flow by efficiently coordinating and directing vehicular movements at assigned intersections.
- Trained new traffic controllers to properly use traffic control devices and apply best practices.
- Contributed to the successful completion of numerous construction projects by providing reliable traffic management solutions in adherence to project timelines and budgets.
Picking and Packing.
Peters and Brown Diary.
Perth, WA
06.2008 - 03.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Reduced order processing time with the introduction of a new picking and packing system.
- Expedited customer orders through efficient picking, packing, and staging of products for shipment.
- Reduced order processing time with streamlined packing and shipping methods.
- Minimized wasted materials by ensuring proper setup and calibration of the case packing machinery.
- Preserved the artistic integrity of works during transport to exhibitions with careful packing and handling techniques.
- Optimized warehouse layout for better efficiency in picking, packing, and shipping orders.
- Safeguarded artwork during transportation to and from exhibitions or clients by carefully packing and handling delicate pieces.
- Assisted in reducing order processing times through efficient picking, packing, and labeling of products.
- Accelerated order processing times by training staff on best practices for locating, picking, packing, and shipping items efficiently.
- Minimized product damage during the picking process by enforcing strict handling guidelines and safety protocols.
- Adapted packing methods to accommodate wide range of product sizes and shapes.
- Reduced order processing time by streamlining picking, packing, and shipping procedures.
Education
Year 12 Compated.
Overseas.Skills
- Schedule management
- Excellent navigation
- Customer service
- Passenger transportation
- Vehicle maintenance
- Customer engagement
- Punctuality
- Map reading
- Problem-solving
- Safety awareness
- Patience and tact
- Cultural awareness
- Stress management
- Directional sense
- Traffic law knowledge
Timeline
Traffic Controller
Altus Traffic Management
06.2023 - Current
Picking and Packing.
Peters and Brown Diary.
06.2008 - 03.2015
Rideshare Driver
Uber/DIDi
Taxi Dispatcher
Swan Taxes
Year 12 Compated.