Axel Balian
Sydney,NSW
Summary
Dynamic professional with a proven track record at IGA Supermarket, excelling in staff management and customer service. Skilled in training and mentoring, I successfully enhanced team performance and compliance with safety standards. I excel at customer support working with those in need especially those with disabilities, the elderly, kids, non English speakers as shown through my work at the Sydney international airport.
Overview
7
7
years of professional experience
Work History
Passenger Service Agent
Dnata
02.2025 - Current
- Provided essential assistance to passengers, particularly those needing wheelchair aid, within airport premises.
- Assisted passengers by providing necessary information.
Supervisor
IGA Supermarket
03.2021 - 12.2023
- Supervised daily operations, ensuring compliance with safety standards and store policies.
- Trained and mentored new team members on best practices and customer service techniques.
Merchandiser
Clemenger Retail Services
01.2023 - Current
- Reorganized shelf layouts according to updated planogram.
Marketed innovative and established products.
- Evaluated stock, phased out outdated lines, and added fresh inventory.
Volunteer
Rotary
01.2019 - 12.2019
- Assisted in organizing community service projects, enhancing local engagement and support.
- Collaborated with team members to implement fundraising events, increasing awareness for charitable causes.
Education
Bachelor Of Communication Studies - Family And Community Services
Alffie
Hospitality
Oakhill College
03.2022
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Relationship building
Timeline
Passenger Service Agent
Dnata
02.2025 - Current
Merchandiser
Clemenger Retail Services
01.2023 - Current
Supervisor
IGA Supermarket
03.2021 - 12.2023
Volunteer
Rotary
01.2019 - 12.2019
Bachelor Of Communication Studies - Family And Community Services
Alffie
Hospitality
Oakhill College