Aya Abbas
Bass Hill,NSW
Summary
Dynamic and adaptable individual with a proven track record in customer satisfaction and problem-solving abilities. Excelled at Teachers Mutual Bank by enhancing service availability and efficiency. Skilled in data entry and strong interpersonal communication. Achieved notable improvements in client retention and satisfaction through innovative solutions and empathetic service.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
3
3
years of professional experience
Work History
Call Operator
Teachers Mutual Bank
03.2022 - 10.2022
- Managed availability of service through management of shared calendar solution.
- Achieved high levels of customer satisfaction through empathetic problem-solving and clear communication.
- Retained valuable clients by offering solutions that address their unique concerns while reinforcing brand reputation.
- Assisted management in developing new procedures for better call handling, resulting in improved efficiency.
- Improved customer satisfaction by efficiently handling inbound calls and addressing concerns promptly.
Receptionist
Abbas Jacob Lawyers
12.2021 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Call Operator
Allianz Insurance
01.2020 - 09.2021
- Managed availability of service through management of shared calendar solution.
- Demonstrated adaptability by quickly adjusting to changes in company protocols or procedures as necessary, maintaining seamless service quality for callers.
- Utilized effective time management skills to maintain consistent performance during peak hours or periods of increased call volume.
- Collaborated with team members to resolve complex customer issues, ensuring a satisfactory outcome.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
Education
Bass Hill High School
Skills
- Data entry proficiency
- Assertiveness
- Strong interpersonal skills
- Language proficiency
- Adaptability
- Customer satisfaction
- Reliability
- Listening Skills
- Multitasking
- Problem-solving abilities
- Professionalism
Timeline
Call Operator
Teachers Mutual Bank
03.2022 - 10.2022
Receptionist
Abbas Jacob Lawyers
12.2021 - 03.2022
Call Operator
Allianz Insurance
01.2020 - 09.2021
Bass Hill High School
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