Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Aya Ahmed

Wollongong

Summary

Proactive and goal-oriented professional with excellent time management and problem solving skills. Demonstrated reliability and adaptability to swiftly learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to the growth of the organization.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista

Pacinos Cafe
01.2025 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Used POS system to accurately enter orders and process payments.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Controlled line and crowd with quick, efficient service.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Shift Supervisor

Rashays
02.2024 - 01.2025
  • Managed a team of staff members in a fast-paced restaurant environment, ensuring smooth operations
  • Assisted with inventory management and restocking of supplies in a high-volume coffee shop setting
  • Maintained cleanliness and organization in the front of house area, ensuring a pleasant dining experience for customers
  • Trained new team members on company policies and procedures
  • Handled customer complaints and resolved issues in a timely manner
  • Oversaw inventory control and ordering processes to maintain appropriate stock levels
  • Customer service experience in a fast-paced restaurant
  • Managed and motivated a team of employees to ensure efficient operations
  • Helped store management meet standards of service and quality in daily operations.
  • Completed store opening and closing procedures and balanced tills.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Barista/FOH Staff Member

Ariels
04.2022 - 11.2023
  • Utilized excellent communication skills to interact with customers and handle inquiries at a busy cafe
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Maintained regular and consistent attendance and punctuality.
  • Controlled line and crowd with quick, efficient service.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Education

High School Diploma -

Wollongong High School Performing Arts
Fairy Meadow, NSW
11-2022

Skills

  • Leadership
  • Teamwork
  • Communication
  • Decision-making
  • Multi tasking
  • Conflict resolution
  • Customer service
  • Phone call answering

Certification

RSA/RCG competency card

WWCC- working with children check

Languages

Arabic
Native or Bilingual
English
Native or Bilingual

Timeline

Barista

Pacinos Cafe
01.2025 - Current

Shift Supervisor

Rashays
02.2024 - 01.2025

Barista/FOH Staff Member

Ariels
04.2022 - 11.2023

High School Diploma -

Wollongong High School Performing Arts

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Aya Ahmed