AYA AHMED
Wollongong,Australia
Summary
I am a confident employee who is very hard working and reliable. I am keen to learn new skills and open to new employment opportunities. I am good with both customers and other staff members and am able to lead a team when needed. I am trustworthy and honest and confident in high pressure situations. I enjoy working and want to find a position where I can help the business to thrive.
Overview
4
4
years of professional experience
Work History
Barista
Sea vista cafe
Gerringong, Australia
11.2025 - 09.2026
- Crafted latte art and maintained high standards in drink preparation.
- Provided friendly and efficient customer service in a busy café environment.
- Restocked coffee supplies, milk, cups, and other essentials to ensure uninterrupted service.
- Managed opening and closing procedures, including equipment cleaning and café setup for service.
- Created a variety of juices and cold beverages in a fast-paced café setting.
Assistant Manager
Smiggles
Wollongong, Australia
04.2025 - 10.2025
- Supervised day-to-day operations, ensuring performance, quality, and service standards were met.
- Monitor sales, bank daily takings, measure against KPIs at end of day and email information to regional manager.
- Ensure staff meet daily expectations.
- Welcomed customers as they entered the shop. and ensure they have a positive experience while in the shop.
- Monitored staff performance to ensure daily tasks were completed..
Barista
Pacino's
Shellharbour, Australia
01.2025 - 08.2025
- Crafted diverse drink orders to enhance customer satisfaction.
- Ensured cleanliness and organization of workspace to support efficient operations.
- Created welcoming atmosphere by consistently greeting customers with friendliness.
- Cleaned counters, machines, utensils, and seating areas daily.
Shift Supervisor
Rashays
Shellharbour, Australia
02.2024 - 01.2025
- Trained new staff and coordinated daily tasks and responsibilities to enhance team efficiency.
- Completed store opening and closing procedures and balanced tills.
- Ensured the operation ran smoothly and customers were happy with their experience.
- Addressed and resolved customer questions and complaints, improving overall customer satisfaction.
- Oversaw daily operations to ensure smooth workflow and positive customer experiences.
Barista
Ariels
Wollongong, Australia
04.2022 - 01.2023
- Prepared fresh juices, smoothies, and coffees, enhancing customer experience.
- Provided quality food service to customers.
- Managed til operations, ensuring accurate cash handling.
- Kept cafe clean and inviting for customers.
- Maintained environment.
- Opened and closed cafe, trained new staff on procedures.
Education
High School Diploma -
Wollongong High School Performing Arts
Wollongong, NSWSkills
- Excellent customer service
- Good workplace communication
- Reliable and Hardworking
- Friendly and approachable
- Staff training and support
- Money handling
- Fast learner
Languages
English, Highly proficient
Timeline
Barista
Sea vista cafe
11.2025 - 09.2026
Assistant Manager
Smiggles
04.2025 - 10.2025
Barista
Pacino's
01.2025 - 08.2025
Shift Supervisor
Rashays
02.2024 - 01.2025
Barista
Ariels
04.2022 - 01.2023
High School Diploma -
Wollongong High School Performing Arts