Aya Al - Halfi
Sydney,NSW
Summary
Detail-oriented customer service professional skilled in managing inquiries, resolving issues, and ensuring efficient operations. Committed to delivering exceptional service and fostering positive customer experiences. Results-driven customer service cashier with expertise in problem resolution and team collaboration. Proven ability to handle customer inquiries efficiently while maintaining a clean and organized checkout area. Seeking to enhance customer satisfaction through effective communication and service. Adaptable customer service professional known for strong attention to detail and excellent communication skills. Experienced in managing customer interactions and fostering teamwork to achieve operational excellence.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Minto Shisha Shop
Minto, NSW
11.2024 - 07.2025
- Assisted customers with purchases and provided product information.
- Maintained a clean and organized checkout area for efficient service.
- Managed customer inquiries and resolved issues effectively.
- Handled returns and exchanges according to company policies.
- Collaborated with team members to ensure smooth operations during busy periods.
- Greeted customers and provided friendly customer service.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Balanced cash drawers at the end of each shift.
- Informed customers of in-store promotions or pricing specials.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Operated cash register and processed transactions accurately.
- Resolved customer complaints in a professional manner.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Addressed customer questions and concerns regarding products and services.
- Greeted customers promptly and responded to questions.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Maintained accurate cash register balances during shifts.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Collaborated with team members to ensure smooth store operations.
- Resolved customer complaints with professionalism and patience.
- Assisted customers with locating merchandise within the store.
- Complied with all health and safety regulations while performing job duties.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Education
Bachelor of Education - Primary Teaching
Curtin University
Perth, WASkills
- Customer service
- Team collaboration
- Child development knowledge
- Effective communication
Timeline
Customer Service Cashier
Minto Shisha Shop
11.2024 - 07.2025
Bachelor of Education - Primary Teaching
Curtin University
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