Aya Bekdache

• Skilled in bartending and cocktail making
• Food and drink runner
• Excellent as a receptionist and communicating with customers, resolving any issues
• Served as a Function Supervisor, running functions as small as 5pax to 160pax. Ensuring events run smoothly and groups maintain satisfaction
• Skilled in venue cleaning and maintenance

• Gained valuable experience as waitress, barista and bartender whilst also assisting as an occasional kitchen hand.
• Provided excellent service in a high volume, fast paced setting, with strong time management and multitasking my abilities.
• Built a strong bond with my team and the regular customers.

• Operated Tills
• Assisted Customers with any inquiries or issues
• Shelf stocking
• Maintaining a store, clean and organised allowing easy navigation to produce
• Developed skills in stock management.
• Building customer relationships with regulars.

During my short time at this pub some skills I have gained are:

• Delivering high quality customer service by taking orders, serving food and drinks and finalising their payments.
• I learnt how to handle customer complaints professionally and resolve any issues efficiently to keep the customers satisfied.
• Maintaining a large area by keeping it clean and organised in a fast-paced working environment.