AYA RAAD
Pyrmont,NSW
Summary
Creative and detail-oriented professional with a passion for the arts and a strong background in customer engagement, team collaboration, and program coordination. Currently pursuing a Bachelor of Music (Composition) at the University of Sydney, with advanced skills in music literacy and a dedication to inspiring and educating others. Proven ability to thrive in fast-paced environments, delivering exceptional service, fostering positive relationships, and contributing to team success. Adept at balancing creative expression with operational efficiency, offering a unique combination of artistic insight and organizational expertise. Committed to making a meaningful impact through innovative programs and engaging experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Usher
International Convention Centre
01.2023 - 11.2024
- Delivered exceptional customer service to audiences of up to 8,000 people, ensuring smooth guest flow and personalized interactions in a large-scale venue
- Provided logistical support for events, maintaining ICC's high standards for customer experience and safety
- Contributed to a positive team dynamic, demonstrating adaptability and problem-solving in a fast-paced environment
Steward
The Star
01.2023 - 05.2023
- Worked collaboratively with kitchen teams to ensure seamless operations during peak hours
- Maintained high standards of cleanliness and efficiency in a physically demanding role, contributing to smooth kitchen workflows
Bartender
Glasgow Arms Hotel
08.2023 - 04.2023
- Facilitated vibrant social experiences, including karaoke nights, while excelling in food and drink service during busy shifts
- Maintained a welcoming and engaging atmosphere, fostering repeat business and positive customer relationships
- Supported operational needs, from setup to maintaining cleanliness standards, in a high-pressure hospitality setting
Team Member
Lovisa
10.2022 - 02.2023
- Delivered personalized assistance to customers, ensuring a tailored and satisfying shopping experience
- Played a key role in onboarding and training new staff, fostering a cohesive and informed team
- Proactively stayed updated on company changes and promotions to provide accurate customer information
Finance Assistant
Wollongong Conservatorium of Music
10.2022 - 02.2023
- Updated and maintained financial databases, ensuring data accuracy and accessibility for colleagues
- Organized office operations to improve efficiency and supported staff with various finance-related tasks
Crew Member
McDonald's
02.2020 - 09.2021
- Provided friendly, efficient service during high-pressure shifts, including nights and holidays
- Supported team training efforts and excelled in delivering consistently high-quality guest experiences
Education
Bachelor of Music - Composition
Sydney Conservatorium of Music (USyd)
Sydney11-2026
No Degree -
St. Mary's Star of The Sea College
Wollongong12.2022
Skills
- Music Literacy: Proficient in reading and interpreting musical scores, with a strong foundation in classical music repertoire and composition
- Customer Engagement: Demonstrated excellence in delivering high-quality service to diverse audiences, fostering positive and memorable interactions
- Team Collaboration: Experienced in working collaboratively in dynamic, fast-paced environments, contributing to team success and maintaining high standards
- Event and Program Coordination: Skilled in logistical support, event flow management, and program delivery for large-scale and community-focused initiatives
- Administrative and Organizational Skills: Proficient in maintaining financial databases, updating systems, and ensuring operational efficiency in various roles
- Communication and Interpersonal Skills: Effective verbal and written communicator with a proven ability to train and onboard staff, liaise with teams, and provide tailored customer support
- Technical Proficiency: Familiar with digital tools and platforms, including financial systems and promotional content creation
Certification
- SITHFAB021 provide responsible service of alcohol
- SITHFAB005 prepare and serve espresso coffee
- SITXFSA001 use hygienic practices for food safety
barista basics coffee academy - 2023 - Working with children check: WWC2991226V
Languages
Arabic
Limited Working
Timeline
Bartender
Glasgow Arms Hotel
08.2023 - 04.2023
Usher
International Convention Centre
01.2023 - 11.2024
Steward
The Star
01.2023 - 05.2023
Team Member
Lovisa
10.2022 - 02.2023
Finance Assistant
Wollongong Conservatorium of Music
10.2022 - 02.2023
Crew Member
McDonald's
02.2020 - 09.2021
- SITHFAB021 provide responsible service of alcohol
- SITHFAB005 prepare and serve espresso coffee
- SITXFSA001 use hygienic practices for food safety
barista basics coffee academy - 2023 - Working with children check: WWC2991226V
Bachelor of Music - Composition
Sydney Conservatorium of Music (USyd)
No Degree -
St. Mary's Star of The Sea College
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