Aya Taleb
Guildford,Australia
Summary
My name is Aya Taleb, and I am a motivated and personable individual seeking a casual position within your business. I bring a strong background in customer service, with proven skills in communication, conflict resolution, and problem-solving. I thrive in fast-paced environments and excel at building positive relationships to ensure customer satisfaction and loyalty. Adaptable and quick to learn, I am eager to develop in areas where I lack experience. Known for my friendly and empathetic approach, I am dedicated to delivering outstanding service and support. A reliable team player with a proactive attitude, I am committed to contributing positively to your team and helping achieve organisational goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
KFC
08.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Retail Worker
Urban Culture
04.2023 - 02.2024
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
Retail Worker
JD
10.2022 - 02.2023
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Delivered exceptional customer service with a friendly demeanour, resulting in increased repeat business.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Completion -
Salamah College
09-2022
Diploma - Beauty
Australian Academy of Beauty
North Strathfield10-2026
Skills
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Conflict resolution
- Payment processing
- Customer satisfaction measurement
- Time management
- Creative thinking
- Strong communication and interpersonal skills
- Team cooperation
- Positive customer engagement
- Patience and empathy
- Reliability and punctuality
- Cash handling accuracy
Accomplishments
- High achievement award English
- Class captain
- First across entire school
- First in majority of subjects
Personal Information
Availability: Weekdays (from 9am-9pm), Weekends (All day), Public and school holidays
Languages
English
Full Professional
Arabic
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Service Representative
KFC
08.2023 - Current
Retail Worker
Urban Culture
04.2023 - 02.2024
Retail Worker
JD
10.2022 - 02.2023
High School Completion -
Salamah College
Diploma - Beauty
Australian Academy of Beauty
Similar Profiles
Daniel FarrowDaniel Farrow
Team member at KFCTeam member at KFC
Ashish ShimpiAshish Shimpi
Team member at KFCTeam member at KFC
Navreet SinghNavreet Singh
Assistant General Manager at KFCAssistant General Manager at KFC
Ashlin ThomasAshlin Thomas
Front of House Employee at KFCFront of House Employee at KFC
Amira JebaraAmira Jebara
Sales Assistant at Fantastic FurnitureSales Assistant at Fantastic Furniture