Summary
Overview
Work History
Education
Skills
Timeline
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Aya Ali

Melbourne

Summary

Passionate and fashion-forward customer service professional with experience in fast-paced hospitality and retail environments. Enthusiastic about styling, trend forecasting, and helping customers feel confident in their look. Known for delivering exceptional service, maintaining strong product knowledge, and creating positive in-store experiences.

Overview

4
4
years of professional experience

Work History

Manager

Mr Bubbl
06.2023 - 03.2025
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.

Casual Sales Assistant

Cotton On Body
12.2022 - 06.2023
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Boosted store revenue through upselling and cross-selling techniques.

Waitress

Rose Water Cafe & Dessert Bar
02.2022 - 11.2022
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Waitress

Burger Basement
01.2021 - 02.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Education

High School Diploma -

Glenroy College
11.2023

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Problem-solving
  • Strong multi-tasking
  • Staff management

Timeline

Manager

Mr Bubbl
06.2023 - 03.2025

Casual Sales Assistant

Cotton On Body
12.2022 - 06.2023

Waitress

Rose Water Cafe & Dessert Bar
02.2022 - 11.2022

Waitress

Burger Basement
01.2021 - 02.2022

High School Diploma -

Glenroy College

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Aya Ali