AYAH ALAMEDDINE
Sydney,Australia
Summary
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. A hardworking employee with customer service experience. Understands the importance of resolving issues and creating a positive environment for others. Excited to leverage exceptional communication and interpersonal skills in a professional setting.
Overview
2
2
Languages
7
7
years of professional experience
Work History
CUSTOMER SERVICE SUPERVISOR
Woolworths
Sydney, Australia
04.2023 - Current
- Resolved escalated customer issues with patience and understanding.
- Trained new customer service staff on company policies, procedures, and software systems.
- Monitored customer service team performance metrics, identifying areas for improvement and providing feedback.
- Developed strategies to improve customer service processes, increasing efficiency and productivity of the team.
Shadowing Criminal Law Barrister
8 Windeyer Chambers
Sydney , NSW
07.2026 - 09.2026
- Observed criminal law matters and gained practical insight into courtroom advocacy and criminal litigation.
- Attended court proceedings and observed hearings, mentions and sentencing matters.
- Developed an understanding of courtroom etiquette, legal submissions, case preparation and advocacy techniques.
Receptionist
MYSWIM
Bass Hill
02.2022 - 02.2023
- Managed phone calls and routed inquiries to appropriate staff members promptly.
- Scheduled appointments and maintained the booking system for swim classes and events.
- Provided information about swim programs, services, and facility hours to visitors.
- Handled customer complaints and resolved issues efficiently to ensure satisfaction.
CASHIER
IGA
Sydney, Australia
01.2020 - 01.2022
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Developed strong customer service skills by providing efficient and accurate service.
- Developed strong customer relationships to support satisfaction and loyalty.
Education
BACHELOR OF LAWS - LAW
University of Technology Sydney
Ultimo, Sydney12-2026
Skills
- Customer service
- Complaint resolution
- Issue resolution
- Call monitoring
- Performance metrics
- Workflow coordination
- Schedule coordination
- Time tracking
- Work prioritisation
- Team leadership
- Decision-making
- Active listening
Languages
English
Native/ Bilingual
Arabic
Professional
Timeline
Shadowing Criminal Law Barrister
8 Windeyer Chambers
07.2026 - 09.2026
CUSTOMER SERVICE SUPERVISOR
Woolworths
04.2023 - Current
Receptionist
MYSWIM
02.2022 - 02.2023
CASHIER
IGA
01.2020 - 01.2022
BACHELOR OF LAWS - LAW
University of Technology Sydney