Ayah Askar
Summary
Experienced with optimizing business operations through strategic planning and process improvement. Uses project management skills to enhance operational efficiency and support organizational goals. Knowledge of communication strategies that foster team collaboration and adaptability in dynamic environments.
Overview
12
12
years of professional experience
Work History
Sales Consultant
OM Gold&Diamonds
03.2024 - Current
- Developed and maintained strong customer relationships to drive sales growth.
- Analyzed market trends to identify new business opportunities and enhance sales strategies.
- Collaborated with marketing teams to create targeted promotional campaigns for product launches.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
Casual Stylist
SHEIKE & Co
03.2022 - Current
- One on one Styling sessions and serving customer's by
- Assisting them with outfits and products.
- Greeted customers and helped with product questions, selections, and purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products according to sizes and colors.
- Answered questions about store policies and addressed customer concerns.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Managed cash register after end of shift to balance and record accurate transactions.
- Learned duties for various positions and provided backup at key times.
Airport Customer Service Agent
Qantas Airways
04.2023 - 02.2024
- Assisting passengers with check-in, boarding processes, arrival flights and enforcing compliance with airline policies.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Assisting passengers with disabilities by providing meet and assist service and supporting throughout airport to provide excellent customer service.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Operated PA system to make announcements regarding flight activity.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
Customer Service Manager
Karrinyup Fresh Market
12.2019 - 02.2022
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Evaluated and authenticated returns, exchanges and voids.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Evaluated employee job performance and motivated staff to improve productivity.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Improved office organization by developing filing system and customer database protocols. Replenished office supplies, placing new orders for restocking to maintain inventory.
Early Childhood Educator
Alpha Family Daycare
01.2018 - 05.2019
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Applied play-based strategies to provide diverse approaches to learning.
- Communicated with parents and other staff about student progress.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Implemented developmentally and culturally appropriate curriculum for children, creating.
- Positive, and safe classroom environments.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.
Receptionist Manager
DR ALI TUKMATCHY CLINIC (Der& Venerology)
02.2013 - 11.2016
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues.
- Updated patient financial information to promote accurate record keeping.
- Worked with doctors to prepare correct equipment and supplies for certain procedures throughout daily appointments.
Education
Cert II - Arabic Interpreting
AIWT Education
12.2021
Cert II - A,B,C
Advance Education
04.2018
High School Diploma -
Mercy College
01.2008
Digital Marketing
CareerAcademy Online
NZ06-2025
Skills
- Focused work ethic
- Experienced sales professional
- Adaptable learner
- Strong technical skills
- Problem solving skills
- Recruiting and hiring
- Optimistic team player
- Strategic decision making
- Excellent in leadership team work
- Multiculturalism
- Data Entry
- Phone and Email Etiquette
- Fluent in Multiple Languages
- Strong attention to detail
- Responsive to new challenges
- Time management
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
HOBBIES & INTEREST
General Sport- Belly Dancing - Reading - Travelling - Boxing - Outdoor Activity - Gardening
Timeline
Sales Consultant
OM Gold&Diamonds
03.2024 - Current
Airport Customer Service Agent
Qantas Airways
04.2023 - 02.2024
Casual Stylist
SHEIKE & Co
03.2022 - Current
Customer Service Manager
Karrinyup Fresh Market
12.2019 - 02.2022
Early Childhood Educator
Alpha Family Daycare
01.2018 - 05.2019
Receptionist Manager
DR ALI TUKMATCHY CLINIC (Der& Venerology)
02.2013 - 11.2016
Cert II - A,B,C
Advance Education
High School Diploma -
Mercy College
Cert II - Arabic Interpreting
AIWT Education
Digital Marketing
CareerAcademy Online
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