Ayah Darwish
Oatley
Summary
Motivated student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs. Enthusiastic secretary communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Volunteer
Oatley Community Support
04.2020 - Current
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Supported underprivileged families with the distribution of essential supplies, improving their living conditions.
- Collaborated with local organizations to provide food baskets to families in need.
- Enhanced local environment through regular neighbourhood cleanups and beautification projects.
Front Desk Medical Assistant
Oatley Medical Centre
11.2023 - 11.2023
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members
- Called patients to confirm scheduled appointments and obtain additional details
- Took messages from patients and promptly relayed to appropriate staff
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel
- Greeted each patient pleasantly and offered desk sheet for easy sign-in
- Straightened up waiting room to maintain neat and organized space
- Supported administrative tasks such as mail distribution or document scanning when necessary to maximize overall team productivity.
- Reduced appointment no-shows through diligent follow-up calls and reminders, maximizing clinic efficiency.
- Improved office supply inventory management, reducing costs by monitoring usage patterns and ordering items as needed.
- Checked patient insurance, demographic, and health history to keep information current.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
Education
Year 12 High School Certificate -
Georges River College, Oatley Campus
Oatley, NSW12-2025
Skills
- Referral Verification
- Front Desk Operations
- Customer Service
- Administrative Support
- Organization and Time Management
- Detail-Oriented
- Appointment Scheduling
- Cleaning and Sterilizing
- Preparing Treatment Rooms
- Verbal and Written Communications
- Telephone Etiquette
- Patient Callbacks
- Technologically Savvy
- Relationship Building
- Organized and efficient
- Calendar and Appointment Management
- Data Entry
- Adaptable and Flexible
LANGUAGES
Greek: Limited
Macedonian: Limited
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Music
- Participate in local theater productions, enhancing my public speaking and teamwork skills
- Community Cleanup
- Fundraising Events
- Youth Development Programs
- Offering time and support to shelters for the homeless, women, and animals
- Animal Welfare Advocacy
- Environmental Conservation Projects
- Participating in fundraising events to support local charities, schools, or community projects
Timeline
Front Desk Medical Assistant
Oatley Medical Centre
11.2023 - 11.2023
Volunteer
Oatley Community Support
04.2020 - Current
Year 12 High School Certificate -
Georges River College, Oatley Campus
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