Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Ayah El hallouti

Sydney,NSW

Summary

Enthusiastic and energetic individual constantly seeking new opportunities to gain valuable experiences. Punctual and always eager to learn and acquire different skills. Experienced in customer service through four years at McDonald's, starting as a crew member and working up to barista, crew trainer, and assistant manager. Currently studying for diploma in primary teaching at Western Sydney. Passionate about customer service but also seeking a positive and collaborative work environment to contribute to company and team success. Dedicated team leader with expertise in quality assurance, issue resolution, and interpersonal communication. Proficient in project management, personnel training, and production scheduling, setting an example for work ethic, punctuality, and quality. Highly motivated with a strong desire to take on new challenges. Exceptional interpersonal skills, adaptability, and strong work ethic enable me to work effectively unsupervised and quickly master new skills. Adaptable to fast-paced environments, thrive under pressure, and deliver results even in demanding situations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Traffic Control Team Leader

Lack group
Sydney , NSW
11.2021 - Current

These responsibilities include making plans, delegating tasks, listening to team members' feedback, creating reports, problem-solving, conflict mediation, and providing team members with advice and rewards

  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Conducted regular performance reviews to assess individual team member progress.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Established clear expectations for employees, providing guidance when needed.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Ensured compliance with all safety regulations in the workplace.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.

Soccer Coach

Causal sports club
Casula , NSW
03.2020 - 08.2023

Soccer Coach, I coach a girls 6-12 team and little kids for an hour every Tuesday and Thursday

  • I coach a girls 6-12 team and little kids for an hour every Tuesday and Thursday
  • Organized and led drills to improve player technique and tactical awareness.
  • Assisted coaches in planning and organizing practice sessions.
  • Monitored team performance during practices and games, providing feedback to the coach when necessary.
  • Provided support to players by helping them improve their individual skills.
  • Organized sports equipment for practices and games.
  • Assisted with the preparation of game plans and strategies.
  • Coordinated game and practice schedules within rigid training timeframes.
  • Collaborated with other coaches to share best practices and continuously improve overall program effectiveness.
  • Constructed detailed practice schedules that balanced skill development drills with tactical instruction sessions for optimal growth opportunities.

Senior Manager

McDonald's
Liverpool
01.2019 - 11.2021

Enhanced guest satisfaction by delivering outstanding customer service

  • Delivered effective leadership to boost team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Mentored junior staff members for skill development and career progression within the organization.
  • Implemented and developed operational standards, policies and procedures.
  • Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
  • Increased customer satisfaction with timely project deliveries and seamless communication.
  • Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
  • Ordered new equipment and inventory and scheduled repairs for damaged equipment.
  • Enhanced team performance with regular coaching sessions, focusing on individual strengths and areas for improvement.

Education

High School - hair and beauty certificate, Cert 3 in hospitality (catering)

Miller Technology high school
12.2018

Skills

  • Top-notch verbal communication
  • Detailed knowledge of McDonald's POS systems
  • Excellent knowledge of food prep and hygiene procedures
  • First-class customer service
  • Speedy operation of cash register without shortages
  • I tend to work my best under pressure
  • Time management
  • Goal and task driven
  • Excellent customer service skills
  • Able to hold my own unsupervised
  • Cash Handling
  • Work Planning
  • Complaint resolution
  • Client Service
  • Quality Improvement
  • Coaching
  • Mentoring
  • Team Supervision
  • Staff Training
  • Key Performance Indicators
  • Flexible Schedule
  • Teamwork and Collaboration
  • Performance Improvement
  • Safety processes and procedures
  • Client Support
  • Attention to Detail
  • Leadership
  • Team Check-Ins
  • Goal Setting
  • Team motivation
  • Problem-Solving
  • Safety
  • Work Planning and Prioritization

References

  • Betul, Store Manager, Liverpool Mega Center McDonald's, 02 9821 2423
  • Adam, Club Manager, 0410331503

Certification

  • Certificate II in hair and beauty
  • Certificate III in hospitality
  • White card
  • Traffic control ticket ( yellow, blue and pegasus)
  • Responsible service of Alcohol( liquor and gambling) certificate

Timeline

Traffic Control Team Leader

Lack group
11.2021 - Current

Soccer Coach

Causal sports club
03.2020 - 08.2023

Senior Manager

McDonald's
01.2019 - 11.2021

High School - hair and beauty certificate, Cert 3 in hospitality (catering)

Miller Technology high school
Ayah El hallouti