Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Ayami Watanabe

Carina Heights,QLD

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organisational goals. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Allianz Partners
05.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Kitchen Hand

Ichiba Pty Ltd
02.2023 - 04.2024
  • Maintained a well-organised work area by consistently cleaning surfaces and organising supplies.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak hours.

Front of House Staff

Sushi Train Greenslopes
10.2021 - 12.2022
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Increased repeat business through friendly interactions and promptly addressing any issues or concerns.

Junior Team Leader

Motto Motto Garden City
07.2020 - 10.2021
  • Resolved conflicts within the team through active listening and mediation techniques, maintaining a harmonious working atmosphere.
  • Increased team efficiency by delegating tasks according to individual strengths and abilities.
  • Mentored junior staff members for personal and professional growth, resulting in a more cohesive team dynamic.

Kitchen Hand

Hero Sushi Coomera
12.2018 - 03.2019
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
  • Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.

Education

Graduate Certificate - Arts in Translation

The University of Queensland
01.2023

Bachelor of Arts -

The University of Queensland
01.2022

Secondary School - undefined

Queensland Academies Health Sciences (QAHS)
01.2018

Skills

  • Customer service
  • Payment processing
  • Microsoft outlook
  • Product knowledge
  • Documentation
  • Willingness to learn
  • Ability to work at a fast pace
  • Active listening
  • Critical thinking
  • Data entry
  • Conflict resolution
  • Complaint handling
  • Call center experience

Languages

English
Native or Bilingual
Japanese
Native or Bilingual

Timeline

Customer Service Representative

Allianz Partners
05.2024 - Current

Kitchen Hand

Ichiba Pty Ltd
02.2023 - 04.2024

Front of House Staff

Sushi Train Greenslopes
10.2021 - 12.2022

Junior Team Leader

Motto Motto Garden City
07.2020 - 10.2021

Kitchen Hand

Hero Sushi Coomera
12.2018 - 03.2019

Secondary School - undefined

Queensland Academies Health Sciences (QAHS)

Graduate Certificate - Arts in Translation

The University of Queensland

Bachelor of Arts -

The University of Queensland

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Ayami Watanabe