Ayan Ahmad
Melbourne
Summary
Dedicated IT graduate with a strong focus on networking and cloud computing. Brings technical expertise and a creative problem-solving approach to maximize network performance and deliver exceptional IT support. Possesses a solid foundation in testing, designing, deploying, and troubleshooting network and cloud systems. Proficient in network configuration, cloud services maintenance, and optimization. An effective team player ensuring seamless IT and cloud operations while remaining committed to staying updated with evolving technologies. Enthusiastic about contributing to your organization's success with valid working rights in Australia.
Overview
3
3
years of professional experience
Work History
Systems Engineer
Energy Australia
08.2023 - Current
- Oversee and maintain all system operations, and user account on Microsoft 365 admin centre ensuring high availability and performance
- Manage, configure, and support server environments including patching and updates
- Handle user accounts, permissions, and access controls
- Maintain detailed documentation of systems, configurations, procedures, and policies
- Implement and monitor security measures to protect data and systems from unauthorized access
- Ensuring the organization's data and systems are secure and compliant with relevant regulations
- Work closely with other IT professionals and departments to achieve project goals and resolve issues
- Troubleshoot and resolve software defects and issues, ensuring timely resolution
- Analyzing current system usage and predicting future needs to ensure that the system can handle growth
- Carry Out weekly Team meetings to address, common problems, and updates with senior IT management
- Monitoring and optimizing cloud service performance with Datadog, identifying and resolving system bottlenecks
- Configured and managed virtual machine environments on AWS EC2 to host data processing applications
New Car Sales Executive
DMG
02.2022 - 06.2023
- Officially served as a sales Exec for Kia, Jeep, Ram, LDV and BMW
- Consistently achieve and exceed monthly sales targets by effectively managing leads, conducting product presentations, and negotiating deals
- Build and maintain a strong relationship with the customer and assess their needs, requirements, suggesting them a suitable car
- Utilize in-depth product knowledge to educate customers on features, benefits, and specifications, resulting in increased customer satisfaction
- Actively participate in sales training programs and stay up-to-date with industry trends to enhance product knowledge and sales techniques
- Working closely with the General Manager and manager to ensure day-to-day tasks are running smoothly
- Keeping relationship with the customer after post sale and getting feedback, referrals and update them on future deals through lead management system – Dealer cell
Software Support Intern
Harvey Norman
11.2021 - 02.2022
- Diagnosed and resolved hardware and software issues for end-users
- Installed and configured operating systems, applications, and peripherals
- Managed Active Directory accounts and permissions
- Contributed to regular team meetings with constructive input on ways to enhance support services offered to clients.
Education
Bachelor of Information Technology - Cloud computing and Networking
Charles Darwin University
Professional Year - Information Technology
Performance Education
Melbourne, VIC09.2024
A Levels - Business Administration
Beaconhouse School Systems
08.2019
O Levels - Computer Sciences
Beaconhouse School Systems
08.2017
Skills
- Communication
- Microsoft Admin
- Microsoft Office 365
- Customer Service
- Cisco Networking
- Ability to Work in a Team
- Software Integration
- Cloud Administrator
- Hardware Installation
- Microsoft Azure Infrastructure
- System Testing
- Technical Support
- User Support
- Data Analysis
References
Available Upon Request
Timeline
Systems Engineer
Energy Australia
08.2023 - Current
New Car Sales Executive
DMG
02.2022 - 06.2023
Software Support Intern
Harvey Norman
11.2021 - 02.2022
Bachelor of Information Technology - Cloud computing and Networking
Charles Darwin University
Professional Year - Information Technology
Performance Education
A Levels - Business Administration
Beaconhouse School Systems
O Levels - Computer Sciences
Beaconhouse School Systems
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