Ayan Hirse
Bentley,WA
Summary
I work casually as an Optical Assistant at Oscar Wylee using my sound customer service background to provide the best service in the glasses industry. My last role, I was a Talent Resourcing Coordinator at HAYS. Although my job description essentially is limited to candidate attraction and increasing HAYS' FIFO Logistics, Storespersons, Underground mining and White Collar (engineering, supervisors, mine managers, etc..) mining talent pool, Hays' staff shortage gave me the opportunity to also be client facing, specifically for BHP. I managed to fulfill BHP's high-volume hiring requests efficiently by liaising between candidates and superintendents on site; and coordinating the mobilisation processes for all of my starters.
Overview
4
4
years of professional experience
Work History
Optical Assistant
Oscar Wylee
11.2022 - Current
- Conduct pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Coordinate patient scheduling, monitor patient flow throughout the day and properly communicate delays.
- Work well with patients, staff and manufacturer representatives to carry out successful dispensing each day.
- Assist in increasing sales revenue through exceptional product knowledge and upselling techniques.
- Enhance customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
Talent Resourcing Coordinator (TRC)
Hays Recruitment
12.2022 - 02.2024
- Conducted in-person, Teams and phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Improved employee retention rates through candidate screening and interview techniques.
- Managed high-volume requisitions in a timely manner to meet BHP's staffing needs efficiently.
- Coordinated candidate mobilisation (booked medicals, organised PPE, etc...) to ensure well-ordered hiring process for both clients and candidates.
- Successfully interviewed, background checked and mobilised 15 starters in one period (4 weeks).
- Conducted comprehensive reference checks to ensure credibility of potential hires before extending offers.
- Maintained compliance with federal and state employment laws during entire recruitment process.
- Effectively handled all my temp workers' timesheets, payslips and PPE enquiries.
- Received positive feedback from both candidates and clients regarding smooth hiring process.
- Conducted monthly check ins with my temp workers to strengthen our rapport and assist with any enquiries if needed be.
- Conducted monthly check ins with all my BHP superintendents and hiring managers at site, and in Perth to strengthen our relationship, receive feedback on my workers and to discuss upcoming staffing requirements.
- Helped train new TRCs on best practices, contributing to overall team success and improved efficiency.
Members Services Representative
Goodlife Health Clubs
03.2021 - 10.2022
- Held a responsibility for the safety and enjoyment of our members whilst using the gym facilities by maintaining and cleaning all equipment.
- Handled customer enquiries in a friendly and efficient manner to build good rapports and relationships with all members and guests.
- Ensured that all financial transactions are completed to standard.
- Actively promote and sell the various memberships we have available.
Membership Consultant
Goodlife Health Clubs
08.2020 - 03.2021
- Overcame objections with deep knowledge of membership benefits, scripted responses and persuasive communication skills.
- Conducted tours of facility to showcase features and answer questions.
- Consulted with potential clients about personal needs and budget concerns.
- Implemented marketing strategies which resulted in 15% growth of customer base.
- Enhanced member retention rates by providing personalized consultations and tailored membership plans.
- Covered reception and accurately transacted POS, as well as meticulously complete end of shift checklist.
Customer Solutions Specialist
Stellar Asia Pacific
03.2020 - 08.2020
- Identified issues, analyzed information and provided solutions to problems enhancing customer satisfaction.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Supported customers by managing 50+ calls per day efficiently while maintaining professionalism and upbeat tone.
Education
High School Diploma -
Langford Islamic College
Langford, WA12.2018
Skills
- Administrative Skills
- Talent Acquisition
- Outbound Calling
- Proficiency in Microsoft Office suite
- New Hire Onboarding
- Compliance Monitoring
- Client communication
- Point of Sale Knowledge
- Call centre customer service
- Customer Relations
- Previous high-volume mobilisation experience in Mining
References
Happy to provide upon request.
Timeline
Talent Resourcing Coordinator (TRC)
Hays Recruitment
12.2022 - 02.2024
Optical Assistant
Oscar Wylee
11.2022 - Current
Members Services Representative
Goodlife Health Clubs
03.2021 - 10.2022
Membership Consultant
Goodlife Health Clubs
08.2020 - 03.2021
Customer Solutions Specialist
Stellar Asia Pacific
03.2020 - 08.2020
High School Diploma -
Langford Islamic College
Similar Profiles
Sebastian BrowningSebastian Browning
Optical Assistant at Oscar WyleeOptical Assistant at Oscar Wylee
Ramneeka VirdeeRamneeka Virdee
Optical Dispenser at Oscar WyleeOptical Dispenser at Oscar Wylee
CHRISTINE FERNANDOCHRISTINE FERNANDO
ACCOUNTS PAYABLE OFFICER at Oscar Wylee Pty LtdACCOUNTS PAYABLE OFFICER at Oscar Wylee Pty Ltd
Vanessa KaticVanessa Katic
Retail Business Owner at Oscar WyleeRetail Business Owner at Oscar Wylee
Najoua RouessiNajoua Rouessi
Claim Consultant at AllianzClaim Consultant at Allianz