Ayat Akeg
Pendle Hill
Summary
Dynamic Certified Phlebotomist Technician with a proven track record at Laverty Pathology/Healuis, showcasing expertise in specimen handling and emergency situations. Excelled in enhancing patient care through meticulous pathology report analysis and fostering interdisciplinary collaboration. Demonstrates exceptional problem-solving abilities and a commitment to maintaining high safety standards. I have great Business intelligence professional with strong expertise in Business Objects, data analysis, and report generation. Adept at collaborating with teams to develop and implement effective BI solutions. Reliable and adaptable, consistently delivering results that align with organizational goals. Skilled in SQL, data warehousing, and dashboard creation with focus on driving business insights.
Overview
11
11
years of professional experience
Work History
CERTIFIED PHLEBOTOMIST TECHICIAN
LAVERTY PATHOLOGY/ HEALUIS
03.2023 - Current
- Upheld strict adherence WHS/2011.N10 regulations, maintaining the confidentiality of sensitive patient information at all times.
- Performed specialized phlebotomy procedures such as arterial punctures or heel sticks and when necessary and for specific diagnostic purposes in electrocardiography, Holter monitor, blood pressure monitors and spirometry.
- Operated centrifuges to separate blood components efficiently and accurately.
- Served as an integral part of interdisciplinary teams, collaborating effectively with nurses, physicians, and other medical staff members for comprehensive patient care provision.
- Transported blood specimens to laboratory following proper handling and storage guidelines.
- Optimized patient comfort during ECG testing procedures by utilizing proper lead placement techniques and addressing concerns or discomforts proactively.
- Kept work area clean and organized, adhering to strict standards for sanitation and infection prevention and indeed Followed established safety protocols and standards to minimize risk of infection and injury.
- Enhanced patient care by accurately analyzing Holter monitor data and providing timely reports to healthcare providers.
- Monitored supply levels and placed orders for laboratory supplies.
- Utilized advanced software applications for efficient data management and analysis, contributing to improved overall workflow efficiency.
- Served as a reliable resource for colleagues seeking guidance or clarification on complex patient cases or technical concerns related to monitoring systems.
TRAFFIC CONTROLLER
JIMS TRAFFIC CONTOLL
11.2020 - 03.2023
- Developed and implemented traffic control plans for special events to achieve safe smooth and organized traffic flow.
- Updated signage with correct speeds and delay warnings based on daily conditions.
- Improved nighttime visibility and safety by installing and maintaining street lighting.
- Investigated accidents and traffic violations to determine causes and severity.
- Identified most efficient methods to improve traffic flow by analyzing traffic data.
- Identified potential safety hazards with audits and recommended improvements based on findings.
- Communicated with team members using hand signals and radios.
Customer Service Staff Member
Fusion Fashion (clothing Store)
03.2016 - 10.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and returned un purchased or returned items to correct shelf locations and arranged displays to promote sales.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Utilized extensive product knowledge to guide customers in making informed purchasing decisions, resulting in increased satisfaction and repeat business.
Certified Nursing Assistant In Training
St.Hedwigs Village Nursing Home
12.2017 - 08.2018
- Maintained excellent care continuity through collaboration with nurses and external healthcare professionals.
- Developed personalized patient care plans to improve health and well-being.
- Worked alongside certified nursing assistants to check vitals and tend to patient needs.
- Distributed patient education materials to support condition and recovery understanding.
- Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behaviour and physical condition for progress or deterioration.
- Measured and recorded food and liquid intake and output to report changes to medical and nursing staff.
Hospitality Team Member
Auto Cafe
07.2014 - 02.2016
- Established and maintained relationships with key customers to promote satisfaction and loyalty.
- Planned, organized and managed events, following client specifications to enhance satisfaction.
- Developed and maintained positive relationships with guests for satisfaction.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Reduced risks by maintaining clean and organised work environment.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
Education
CERTIFICATE III - HLTPAT005/COLLECT SPECIMENS FOR DRUGS & ABUSE
LTT GROUP PTY LTD
Level 2/23 Wentworth St, Parramatta NSW 215012-2024
GRADUATE CERTIFICATE - PATHOLOGY
ADPET TRAING
Harris Park,NSW01.2023
CERTIFICATE III - BUSINESS ADMINISTRATION MANAGMENT
ARC
Blacktown, NSW08.2019
High School Diploma -
PENDLE HILL HIGH SCHOOL
Pendle Hill, NSW09.2018
CERTIFICATE III - ASSISTANCE IN NURSING
TAFE NSW NEAPEAN KINGSWOOD
Kingswood, NSW04.2018
Skills
- Venipuncture technique
- Anatomy
- Business strategy evaluation
- Patient confidentiality
- Health and safety
- Data entry
- Oracle business intelligence
- Medical terminology
- Technical troubleshooting
- Staff management
- Paperwork processing
- Recording data
- Emergency response training
Timeline
CERTIFIED PHLEBOTOMIST TECHICIAN
LAVERTY PATHOLOGY/ HEALUIS
03.2023 - Current
TRAFFIC CONTROLLER
JIMS TRAFFIC CONTOLL
11.2020 - 03.2023
Certified Nursing Assistant In Training
St.Hedwigs Village Nursing Home
12.2017 - 08.2018
Customer Service Staff Member
Fusion Fashion (clothing Store)
03.2016 - 10.2017
Hospitality Team Member
Auto Cafe
07.2014 - 02.2016
CERTIFICATE III - HLTPAT005/COLLECT SPECIMENS FOR DRUGS & ABUSE
LTT GROUP PTY LTD
GRADUATE CERTIFICATE - PATHOLOGY
ADPET TRAING
CERTIFICATE III - BUSINESS ADMINISTRATION MANAGMENT
ARC
High School Diploma -
PENDLE HILL HIGH SCHOOL
CERTIFICATE III - ASSISTANCE IN NURSING
TAFE NSW NEAPEAN KINGSWOOD
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