Ayaz Ahmad
Morley
Summary
Ayaz Ahmad Customer Support Specialist Quality-oriented professional with 5 years of experience and proven knowledge of customer communications, customer needs assessment and customer service. Aiming to leverage my skills to successfully fill the Administrative role, Security Officer role at your company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
FIFO Security
Wilson Security
11.2022 - Current
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Provided prompt response to emergency situations, ensuring the safety of all individuals involved.
- Reduced instances of theft by implementing effective access control measures and closely monitoring visitor activity.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Help admin staff and solve people's queries after hours, accommodate late arrival and check in at the village site
Security Officer
Hays Recruitment ( Hope Downs 1 Pilbara)
05.2022 - Current
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in a company vehicle or by foot.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, the presence of unauthorized persons, and unusual incidences.
- Help admin staff and solve people's queries after hours, accommodate late arrival and check in at the village site
- Open retail shop and serve early morning customers.
CUSTOMER SERVICE REPRESENTATIVE SPECIALIST
Aussie Broadband
10.2021 - 02.2022
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
- Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
OFFICE ADMINISTRATIVE ASSISTANT
Circuler Head Farms, TAS
01.2020 - 10.2021
- Carry out administrative duties such as filing, typing, copying, binding, scanning, etc
- Assisted in Payroll Management
- Be aware of monthly cash flow
- Handle sensitive information in a confidential manner
- Receiving and processing orders
- Responsible for processing, storing, and retrieving hard copy and digital records
STORE MANAGER
Muffin Break
05.2015 - 12.2017
- Maintaining accurate financial records
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Ensured that bakery is adequately stocked with quality baking ingredients and supply
- Creating suitable work schedule for staff members
- Resolving customer complaints in professional manner
Education
BBA - Accounting And Business Management
CIC Higher Education
Melbourne05.2019
High School Diploma -
Government College Of Science
Lahore09.2012
Skills
- Microsoft Office
- Administrative Duties
- Effective Working Relationships
- CPR Certified
- Attentive and Observant
- Detailed Activity Logs
- Call and Complaint Investigation
- Time Management
- Handheld Computer Device Software
Certification
• Current Security Operations Certificate II
- First Aid Certificate
- Current Crowd Control License WA
- RSA
- Manual Driving License
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
FIFO Security
Wilson Security
11.2022 - Current
Security Officer
Hays Recruitment ( Hope Downs 1 Pilbara)
05.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE SPECIALIST
Aussie Broadband
10.2021 - 02.2022
OFFICE ADMINISTRATIVE ASSISTANT
Circuler Head Farms, TAS
01.2020 - 10.2021
STORE MANAGER
Muffin Break
05.2015 - 12.2017
BBA - Accounting And Business Management
CIC Higher Education
High School Diploma -
Government College Of Science
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