Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Hi, I’m
Ayaz Mahmood
Rockdale,NSW
Summary
Overview
10
years of professional experience
Work History
Healing Hands Complete Care
Community Support Worker
02.2022 - Current
Job overview
- Providing transportation to medical appointments, social activities, and other outings.
- Offering companionship, encouragement, and a listening ear.
- Documenting client case notes.
- Using Email and Microsoft Office applications to perform basic administration tasks administration
- Encouraged individuals to utilize the agency's services and engage in community-based recreational and leisure activities, which helped reduce social isolation, promote healthy living, and create volunteering opportunities.
- Maintaining confidentiality and physical file records safe and secure.
- Ensure compliance with legal and ethical standards.
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
Afea Pty Ltd.
Community Support Worker
07.2021 - 08.2024
Job overview
- Arranging transportation for clients.
Supporting clients with social activities and outings, and may also take them shopping.
Building strong relationships with people through active listening and empathy.
Providing advice and education about financial, social, emotional, and health matters.
Documenting the client's case notes. - Assisting clients with their medication.
Assisting with community access.
PCYC MarrickvilleSydney
Case worker/Youth worker
12.2022 - 03.2023
Job overview
- Help raise vital funds for PCYC's life changing youth programs, and support vulnerable, at-risk, and disadvantaged young people across NSW
- Worked according to the policies and procedures
- Enhanced client well-being by developing comprehensive case plans addressing individual needs
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care
- Streamlined documentation processes, increasing efficiency in caseload management
- Provided crisis intervention services, ensuring the safety and stability of clients during challenging situations
- Established trusting relationships with clients, fostering open communication and rapport building
- Delivered ongoing support for families navigating the child welfare system, contributing to successful reunification in multiple cases
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counselling sessions
- Provided crisis intervention and case management services to children, family, and legal guardians
- Maintained confidentiality of clients and team members Perform administrative tasks, such as editing and saving progress reports in Microsoft word, preparing presentations of activities
- Attained events related to housing assistance
- Work according to organization policies and procedures.
Woolworths Pty Ltd.
Online Team member
06.2015 - 12.2020
Job overview
- Pick and pack online orders
- Product stock management Dispatching online orders Follow the Work, Health & Safety rules.
Rockdale Family Mart
Customer Service Representative
05.2015 - 08.2017
Job overview
- Managing incoming and outgoing calls
- Stock takes and other daily routine duties
- Managed and supervised staff, sales reports Handled till cash and deposits
- Following work, health, and safety procedures.
Courage of Life
Support Coordinator
06.2024 - Current
Job overview
- Work closely with participants to understand their unique needs and aspirations, ensuring personalised support plans.
- Facilitate the arrangement of various services, connecting participants with providers, managing schedules, and ensuring effective communication between all parties.
- Regularly review participants’ progress towards their goals, ensuring that services and supports align with their needs and desired outcomes.
- Help participants access community resources, such as social activities, educational programs, employment opportunities, and healthcare services, fostering their integration and independence.
- Offer guidance and valuable information to participants and their families, empowering them to make informed decisions about their support options.
Education
Stott's CollegeSydney, NSW
Diploma of Community Services from Diploma of Community Services
04.2023
University Overview
Melbourne Institute of TechnologySydney, NSW
Master of Science from Master of Networking
12.2017
University Overview
North South UniversityDhaka, Bangladesh
Bachelor of Science from Electrical & Electronics Engineering
03.2014
University Overview
Skills
- Attention to detail
- Ability to work under pressure
- Reliable
- Ability to work in a team
- Communication skills
Timeline
Support Coordinator
Courage of Life
06.2024 - Current
Case worker/Youth worker
PCYC Marrickville
12.2022 - 03.2023
Community Support Worker
Healing Hands Complete Care
02.2022 - Current
Community Support Worker
Afea Pty Ltd.
07.2021 - 08.2024
Online Team member
Woolworths Pty Ltd.
06.2015 - 12.2020
Customer Service Representative
Rockdale Family Mart
05.2015 - 08.2017
Stott's College
Diploma of Community Services from Diploma of Community Services
Melbourne Institute of Technology
Master of Science from Master of Networking
North South University
Bachelor of Science from Electrical & Electronics Engineering
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