AYAZ MAHMOOD ZISHAN
ROCKDALE,NSW
Summary
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Overview
9
9
years of professional experience
Work History
Community Support Worker
Healing Hands Complete Care
02.2022 - Current
- HHCC is an Australian, registered NDIS provider, which aims at providing services par excellence that positively impacts people with disability and their families and carers
- Daily personal care to support independent living such as bathing, eating and grooming
- Achieving work or study goals (work and study)
- Transport to enable participation in community, social, economic and daily life activities (travel)
- Household tasks including cooking, cleaning and washing laundry to maintain a client's home environment (domestic assistance)
- Companionship and social support such as learning a new skill or support to be involved in the community
- Taking clients to Doctor appointments
- Expert Microsoft skills, such as Microsoft Word, Excel, and PowerPoint
- Providing dementia support
- Assisting with community participation
- Maintaining confidentiality and physical file records safe and secure
- Contact: Kirsty Henderson Mob
- 0410898854; E-mail: k.henderson@hhccndis.com.au
Community Support Worker
Afea Pty Ltd.
07.2021 - Current
- Afea is an experienced, trusted NDIS Registered Disability Care Provider in Sydney, also delivering Aged Care Services under Home Care Packages
- Assisting with community participation
- Assisting with travel and transport
- Providing overnight support
- Maintaining confidentiality and physical file records safe and secure
- Contact: Maria Mihas Mob
- 0450596752; E-mail: mmihas@afea.com.au
Caseworker
PCYC Marrickville
12.2022 - 03.2023
- PCYC NSW is a charity empowering young people to survive, and thrive, in partnership with the Police and the community
- Help raise vital funds for PCYC's life changing youth programs, and support vulnerable, at-risk and disadvantaged young people across NSW
- Worked according to the policies and procedures
- Enhanced client well-being by developing comprehensive case plans addressing individual needs.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Streamlined documentation processes, increasing efficiency in caseload management.
- Provided crisis intervention services, ensuring the safety and stability of clients during challenging situations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Delivered ongoing support for families navigating the child welfare system, contributing to successful reunifications in multiple cases.
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counselling sessions.
- Provided crisis intervention and case management services to child, family and legal guardians.
- Maintained confidentiality of clients and team members
- Perform administrative tasks, such as editing and saving progress reports in Microsoft word, preparing presentations of activities
- Attained events related to housing assistance
- Work according to organization policies and procedures.
Online Team member
Woolworths Pty Ltd.
06.2015 - 12.2020
- Pick and pack online orders
- Product stock management
- Dispatching online orders
- Follow the Work, Health & Safety rules.
Customer Service Representative
Rockdale Family Mart
05.2015 - 08.2017
- Managing incoming and outgoing calls
- Stock take and other daily routine duties
- Managed and supervised staff, sales reports
- Handled till cash and deposits
- Following work, health and safety procedures.
Education
Diploma of Community Services -
Stott's College
Sydney, NSW04.2023
Master of Networking -
Melbourne Institute of technology
12.2017
B.Sc. Electrical & Electronics Engineering -
North South University
03.2014
Skills
- Extensive Office administration skills
- Excellent IT Skills
- Strong communication skills
- Very good listener
- Proficient in English, Hindi & Bengali Language
- Conflict resolution skills
- Case management
- Goal Setting
- Mental Health
- Scheduling
- Client Needs Assessments
- Computer literacy
Languages
English
Bengali
Hindi
Urdu
Timeline
Caseworker
PCYC Marrickville
12.2022 - 03.2023
Community Support Worker
Healing Hands Complete Care
02.2022 - Current
Community Support Worker
Afea Pty Ltd.
07.2021 - Current
Online Team member
Woolworths Pty Ltd.
06.2015 - 12.2020
Customer Service Representative
Rockdale Family Mart
05.2015 - 08.2017
Diploma of Community Services -
Stott's College
Master of Networking -
Melbourne Institute of technology
B.Sc. Electrical & Electronics Engineering -
North South University
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