Ayda Ashrafi
Canberra,ACT
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Sales Associate
JAGA Workspaces
Canberra/Kingston, Allara, Belconnen, ACT
10.2024 - 03.2025
- Consistently worked toward achieving sales targets and KPIs through proactive outreach and client engagement.
- Conducted personalized tours, showcasing available offices, meeting rooms, and amenities to prospective clients.
- Utilized CRM tools to manage leads, track client interactions, and streamline sales processes.
- Maintained regular follow-ups with potential and existing clients to nurture relationships.
- Maintained strong relationships with existing and potential clients.
- Arranged proposals and contracts for new and existing clients.
- Negotiated pricing and tailored workspace solutions.
- Generated leads from various channels, including online inquiries, networking events, referrals, and social media outreach
Customer Service Representative
JAGA Workspaces
Canberra/Kingston, ACT
05.2024 - 02.2025
- Provided exceptional customer service, resolving issues, and assisting clients with workspace needs.
- Assisted in organizing and managing events, networking sessions, and community-building activities for members.
- Managed general office operations to ensure smooth day-to-day activities.
- Handled customer inquiries via email, providing prompt and professional responses.
- Coordinated meeting room bookings, ensuring seamless scheduling and setup.
- Managed invoices and payments, maintaining accurate financial records.
- Collaborated with the marketing team, contributing to promotional campaigns and client outreach.
- Represented Jaga at events, engaging with potential clients and expanding business opportunities.
Sales Consultant
Mazzucchelli's
Canberra/Belconnen, ACT
10.2023 - 01.2025
- Assisted customers with product selection and provided personalised recommendations.
- Achieved and surpassed sales targets consistently.
- Contributed to a positive customer experience .
- Proficient in product knowledge and inventory management.
- Utilized effective sales techniques to consistently meet and exceed sales goal.
- Handled customer inquiries, concerns, and issues with professionalism and efficiency.
Manager & Assistant Manager
Price Attack Canberra Centre
Canberra, ACT
02.2023 - 06.2023
- Assisting with daily operations.
- Managing inventory levels.
- Ensuring exceptional customer service.
- Optimising merchandise and displays.
- Implementing company policies.
- Analyzing sales data.
- Handling phone calls and scheduling appointments.
Business Owner
Melange Cafe & Restuarant
Urmia/ Iran, West Azarbaijan
10.2018 - 02.2022
- Managing high standard for food quality, presentation and customer service.
- Managing the finances including the budgeting, tracking expenses, ensuring profitability.
- Developing marketing strategies to attract customers.
- Overseeing day-to-day operations, including managing staff schedules, inventory levels and ensuring smooth delivery service.
Small Business Owner
La Femme Maison
Urmia/ Iran, West Azarbaijan
03.2018 - 02.2020
- Developed business plans and strategies to grow small business.
- Established partnerships with other businesses in related industries for mutual benefit.
- Designed customer loyalty programs to increase sales revenue.
- Oversaw daily operations of small business including customer service and financial management.
- Analyzed market trends to inform product offerings and pricing decisions.
Manager of Public Relations
KNU Manufacturing Company
Urmia/ Iran, West Azarbaijan
10.2015 - 04.2016
- Identified key stakeholders within the organization to develop relationships with them.
- Generated creative ideas for new campaigns aimed at increasing visibility of the company.
- Developed, implemented, and evaluated media strategies for corporate clients.
- Developed marketing plans that included traditional advertising as well as digital tactics.
- Monitored industry trends to ensure the company's message was communicated effectively.
Education
MBA - IT
University of Technology Sydney
Sydney, NSW07-2025
MBA - Technology And Innovation
University of Tehran
Tehran/ Iran06-2021
Bachelor of Science - Agriculture Engineering/ Plant Protection
University of Tabriz
Tabriz/ Iran11-2016
Skills
- Knowledge of data analysis
- Machine learning basics
- Microsoft office /Canva
- SEO (Search Engine Optimization)
- HubSpot CRM
- Strategic planning
- Problem-solving & Critical thinking
- Customer relations
- Team collaboration
Timeline
Sales Associate
JAGA Workspaces
10.2024 - 03.2025
Customer Service Representative
JAGA Workspaces
05.2024 - 02.2025
Sales Consultant
Mazzucchelli's
10.2023 - 01.2025
Manager & Assistant Manager
Price Attack Canberra Centre
02.2023 - 06.2023
Business Owner
Melange Cafe & Restuarant
10.2018 - 02.2022
Small Business Owner
La Femme Maison
03.2018 - 02.2020
Manager of Public Relations
KNU Manufacturing Company
10.2015 - 04.2016
MBA - IT
University of Technology Sydney
MBA - Technology And Innovation
University of Tehran
Bachelor of Science - Agriculture Engineering/ Plant Protection
University of Tabriz
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