Aydin Akdeniz
Brisbane,QLD
Summary
Hospitality and travel professional with background in providing enriching experiences to guests. Expertise in delivering insightful service in order to provide an experience that inspires long. Strong emphasis on teamwork and meeting high standards in fast-paced environments. Adept at managing diverse needs, ensuring seamless operations, and consistently delivering exceptional experiences. Known for reliability, adaptability, and effective communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Room Attendant & Houseperson
Oaks Hotel
08.2023 - 02.2024
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Changed bed linens and collected soiled linens for cleaning.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Collaborated with team members to maintain inventory of supplies and linens for streamlined operations.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Housekeeper&Kitchen Hand
Altitude on Montville
12.2022 - 03.2023
- Demonstrated adaptability by quickly learning new techniques, recipes, and procedures as required for various culinary tasks.
- Supported chefs in food preparation tasks such as chopping ingredients, frying, making desserts and appetizers.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Restock kitchen ingredients and other needed supplies
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Changed bed linens and collected soiled linens for cleaning.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Kitchen Hand & Housekeeper
Oak Vine & Restaurant
07.2022 - 11.2022
- Demonstrated adaptability by quickly learning new techniques, recipes, and procedures as required for various culinary tasks.
- Supported chefs in food preparation tasks such as chopping ingredients, frying, making desserts and appetizers.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Restock kitchen ingredients and other needed supplies
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Changed bed linens and collected soiled linens for cleaning.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Handy Person
Freelance
04.2022 - 06.2022
- I worked as a self-employed handy person and performed in various house/maintenance tasks such as gardening, furniture assembly, house renovation and general labourer.
Customer Service Representative
Peakpoint Global
10.2020 - 04.2021
- Assisted in resolving guest complaints, leading to higher overall satisfaction ratings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Worked closely with front desk to achieve full occupancy of property.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
Excursion Specialist/Team Leader
TUI Group
05.2015 - 01.2020
- Organizing trips and preparing daily excursion lists, making bookings related to upcoming trips
- Booking and operation management via Asterix, Octopus (internal softwares developed by TUI)
- Leading sales representatives in order to sell the best tour products to guests, helping them to create tailor-made tours
- Accounting processing and invoicing of the products
- Correspond with suppliers to keep them updated at any moment and maintain good relationships
- Visiting suppliers regularly and do spot-checks in order to health & safety procedures
- Coordination between fleet management, accounting department and tour guides to create a smooth operation
- Coordination with tour operators, sales representatives and hotels to be able to create a fast information flow
- Collaboration with the product and marketing department to create effective new excursions
- Share with them the correct data such as operational informations, field experiences and feedback that we receive from tour guides mostly
- Complaint management on time, based on solve on the spot discipline
- Supporting and managing staff members, rostering
Education
Bachelor's degree - Tourism Management
University of Akdeniz
AntalyaSkills
- Self-motivated
- Organisation & Management
- Effective communication
- Punctual
- Attention to details
- Teamwork
Languages
English
Native or Bilingual
Turkish
Native or Bilingual
Certification
- Full Driver's License
Interests
- Music Production
- Video Editing
- Cycling
- Travelling
- Hiking
References
- Oaks Hotel Cairns:
Shannon Te Moni - Housekeeping Manager
Phone: 0402 121 562
- Altitude on Montville:
Carolyn Constandino - Housekeeping Supervisor
Phone: 0432 047 499
Timeline
Room Attendant & Houseperson
Oaks Hotel
08.2023 - 02.2024
Housekeeper&Kitchen Hand
Altitude on Montville
12.2022 - 03.2023
Kitchen Hand & Housekeeper
Oak Vine & Restaurant
07.2022 - 11.2022
Handy Person
Freelance
04.2022 - 06.2022
Customer Service Representative
Peakpoint Global
10.2020 - 04.2021
Excursion Specialist/Team Leader
TUI Group
05.2015 - 01.2020
- Full Driver's License
Bachelor's degree - Tourism Management
University of Akdeniz
Similar Profiles
Burjlklham MangalBurjlklham Mangal
Housekeeper at Oaks HotelHousekeeper at Oaks Hotel
Karamjeet KaurKaramjeet Kaur
Housekeeper at Oaks HotelHousekeeper at Oaks Hotel
Lesandu HettiarachchiLesandu Hettiarachchi
Cleaner at Oaks HotelCleaner at Oaks Hotel