Aydin Yashar
Melbourne,Australia
Summary
Dynamic professional with a proven track record at Home Instead, excelling in client relationship management and crisis resolution. Expertly coordinated after-hours services, enhancing operational efficiency and client satisfaction. Strong communicator skilled in scheduling software, adept at managing multiple priorities in fast-paced environments. Committed to delivering exceptional care and support.
Overview
3
3
years of professional experience
Work History
After Hours Coordinator
Home Instead
Melbourne, Australia
04.2022 - 11.2024
- Company Overview: Home Instead is a global provider of personalized in-home care services for seniors, helping them maintain independence and quality of life. Services include personal care, companionship, and specialized care for conditions like dementia, delivered by trained professionals.
- Gained expertise in managing after-hours client inquiries and resolving service requests efficient.
- Developed strong crisis management skills, handling emergencies with professionalism and care.
- Strengthened communication skills through regular interaction with clients, caregivers, and team members.
- Coordinated and scheduled care services, ensuring seamless operations during weekends.
- Improved time management by independently managing multiple priorities in a fast-paced environment.
- Home Instead is a global provider of personalized in-home care services for seniors, helping them maintain independence and quality of life. Services include personal care, companionship, and specialized care for conditions like dementia, delivered by trained professionals.
Café Worker
School
Melbourne, VIC
02.2022 - 06.2022
- Daily cash flow management.
- Various service duties.
- Opening and closing of the café.
- Prepared and served beverages and food items to students and staff.
Education
Year 12 - VCE
Homestead Senior Secondary College
Melbourne, Australia01.2022
Skills
- Client relationship management
- Time management and prioritization
- Email and phone communication systems
- crisis management and resolution
- Scheduling software and tools
- Reporting and documentation tools
- Effective communication
- Data entry and record maintenance
- Monitoring and tracking service requests
Timeline
After Hours Coordinator
Home Instead
04.2022 - 11.2024
Café Worker
School
02.2022 - 06.2022
Year 12 - VCE
Homestead Senior Secondary College