Ayelen Jackevicius Aguirre
Sydney,NSW
Summary
Driven professional with a proven track record at Travelers, adept in document management and customer service management. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional multitasking and team leadership skills. Achieved significant improvements in efficiency and client relations, leveraging expertise in Microsoft Office and relationship building.
Overview
3
3
years of professional experience
Work History
Receptionist Coordinator
Travelers
Argentina, Ushuaia, Tierra Del Fuego
03.2023 - 02.2024
- Managed confidential information with discretion while processing sensitive documents such as employment applications or financial records.
- Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
- Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
- Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.
Cleaning Assistant
Neighborhood Cleaning
Argentina Chapadmalal
01.2022 - 01.2023
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Collaborated effectively with colleagues to complete large-scale projects within designated timeframes.
- Handled equipment, chemicals, and materials properly and with caution.
- Performed deep-cleaning tasks on carpets, upholstery, and hard floors using specialized equipment and techniques for optimal results.
- Contributed to a safe working environment by adhering to safety protocols during all tasks, reducing workplace accidents.
- Received consistent positive feedback from supervisors for attention to detail and adherence to company standards.
- Removed rubbish from trash receptacles, disposing of waste in specified areas to eliminate risk of pests.
- Maintained a punctual attendance record while also being flexible with scheduling as needed for after-hours or weekend assignments.
- Provided exceptional customer service by addressing clients'' concerns promptly and courteously, fostering long-term relationships.
- Visually inspected area for overlooked aspects.
- Enhanced cleanliness standards by consistently maintaining a well-organized and sanitized work environment.
- Assisted with inventory management, tracking supplies usage, and reordering when necessary to prevent shortages.
- Handled sensitive materials responsibly when dealing with confidential documents during office cleanings.
- Safeguarded clients'' property while executing thorough cleaning tasks, demonstrating professionalism and trustworthiness.
- Recognized by supervisors for initiative in identifying and addressing potential safety hazards, contributing to overall workplace wellbeing.
- Treated stains and damaged areas to restore value.
- Supported sustainability initiatives with eco-friendly cleaning methods and responsible waste management.
- Streamlined cleaning processes for increased efficiency and improved productivity within the team.
- Met established regulatory and organizational guidelines mandating cleanliness.
- Assisted in training new hires on company procedures and expectations, helping build a cohesive and efficient team.
Construction Worker
Safe Construction Buildings
New Zeland, Papamoa
06.2021 - 12.2021
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Operated power equipment to move materials and promote job efficiency.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Assisted with successful, time-sensitive renovations of various structures.
- Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
- Exhibited exceptional problem-solving abilities under pressure by employing critical thinking skills to overcome complex challenges on job sites.
- Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage.
- Measured dimensions of finished pieces for conformance to specifications.
- Enhanced project efficiency by coordinating with team members and managing resources effectively.
- Contributed to a positive work culture by fostering teamwork among staff through open communication channels, which led to higher overall productivity levels during projects.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Improved client satisfaction by delivering high-quality workmanship consistently, following up on feedback, and addressing concerns promptly.
- Participated in continuous learning initiatives to enhance professional development within the industry, applying new techniques when necessary for optimal results on job sites.
- Consistently met or exceeded building codes and regulations, resulting in successful inspections upon project completion.
- Increased safety awareness through conducting regular training sessions for staff and implementing best practices on the job site.
- Streamlined communication between team members, leading to increased collaboration and problem-solving capabilities.
- Developed strong relationships with suppliers, negotiating favorable pricing terms that contributed to overall project savings without sacrificing quality materials or service levels.
Education
Psicology - Accounting
Universidad Buenos Aires
Buenos Aires, Argentina Skills
- File Organization
- Scheduling appointments
- Reception Area Maintenance
- Document Management
- Calendar Management
- Expense Tracking
- Meeting Coordination
- Travel Arrangements
- Greeting and Seating Clients
- Policy Enforcement
- Team building expertise
- Meeting facilitation
- Customer Service
- Multitasking and Organization
- Team Leadership
- Decision-Making
- Customer Service Management
- Relationship Building
- Phone and Email Etiquette
- Microsoft Office
- Employee Supervision
- Documentation and Recordkeeping
- Data Entry
- Handling Complaints
- Office Management
- Coaching and Mentoring
- Administration and Operations
- Operations Management
- Scheduling and calendar management
- Goal Setting
- Appointment Scheduling
- Staff Management
- Scheduling
- Account Reconciliation
- Strategic Planning
- Motivational Leadership
- Staff Training
- Inventory Management
- Project Management
- Quality Assurance
- Support Services
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Receptionist Coordinator
Travelers
03.2023 - 02.2024
Cleaning Assistant
Neighborhood Cleaning
01.2022 - 01.2023
Construction Worker
Safe Construction Buildings
06.2021 - 12.2021
Psicology - Accounting
Universidad Buenos Aires