Summary
Overview
Work History
Education
Skills
References
Timeline
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AYE CHAN MYAT PHYO

Strathfield,Australia

Summary

Healthcare finance professional with over six years of experience optimizing revenue management, billing processes, and financial operations in the healthcare sector. Skilled in accounts receivable, with a strong track record of maintaining compliance and accuracy in patient invoicing and health fund billing. Currently pursuing CPA certification. Experienced in managing high volumes of collections in fast-paced environments, with a proven ability to resolve complex billing issues and implement process improvements that drive efficiency and financial performance. A strong communicator and collaborative team player with excellent conflict resolution and interpersonal skills. Results-driven committed to exceeding targets and delivering high-quality financial outcomes.

Overview

6
6
years of professional experience

Work History

Credit Control Officer

Prince Of Wales Private Hospital
Randwick, NSW
04.2023 - Current
  • Revenue Cycle Optimization: Partnered with cross-functional teams to streamline billing processes, reduce revenue leakage, and improve financial performance, and operational efficiency.
  • Regulatory Compliance & Auditing: Conducted in-depth audits of billing and collections to ensure accuracy and alignment with healthcare regulations, mitigating financial and compliance risks.
  • Financial Reporting & Dashboard Management: Designed and maintained real-time financial dashboards, equipping leadership with clear insights into revenue metrics for informed decision-making.
  • Standardization & Training Implementation: Established standardized revenue procedures to enhance consistency, reduce errors, and support effective onboarding and training of new team members.
  • Delinquency Reduction & Stakeholder Engagement: Reduced outstanding payments by collaborating with health funds, WorkCover, and patients, resolving payment issues promptly, and maintaining strong stakeholder relationships.

Billing Specialist

Prince Of Wales Private Hospital
Randwick, NSW
09.2022 - Current
  • End-to-End Billing Management: Oversaw billing for private health funds, international patients, self-funded cases, workers' compensation, and third-party claims, significantly reducing payment delays through accurate invoicing and proactive follow-up.
  • Dispute Resolution & Patient Accounts: Managed patient inquiries and disputes related to refunds, debts, and collections, delivering timely resolutions that enhanced patient satisfaction, and supported revenue integrity.
  • Health Fund & Claims Coordination: Handled complex health fund disputes and expedited claims processing to improve reimbursement timelines and cash flow from insurance providers.
  • Invoice Verification & Compliance Audits: Conducted detailed audits of billing documents and invoices, ensuring accuracy, compliance with healthcare regulations, and alignment with payer requirements.
  • Interdepartmental Collaboration: Collaborated with clinical, administrative, and finance teams to ensure accurate billing data for specialized procedures, including robotic surgeries, and proper management of public contract agreements.
  • System Automation & Supplier Negotiations: Assisted in implementing automated billing solutions to streamline operations and reduce manual errors using advanced hospital management software via Webpass and Eclipse.

Account Receivable Specialist

Prince Of Wales Private Hospital
Randwick, NSW
10.2021 - 08.2023
  • Daily Receipt Allocation and Cash Flow Management: Efficiently allocated daily receipts, improving financial tracking, and enhancing cash flow within the healthcare setting.
  • Invoice Management for VMOS: Managed invoices for Visiting Medical Officers (VMOs), ensuring compliance with healthcare billing regulations, and timely payments.
  • Account Reconciliation & Reporting: Conducted detailed bank reconciliaitons and generated monthly financial reports, identifying discrepancies to ensure accuracy and compliance.
  • Client and VMO communication: Maintained strong communication with clients and VMOs to resolve billing issues, improving satisfaction, and fostering strong professional relationships.
  • Invoicing Process Optimization: Implemented streamlined invoicing processes to enhance payment accuracy, reduce errors, and improve cash flow management via Technology One .
  • Patient Complaint Resolution: Addressed and resolved patient complaints with empathy, enhancing trust, and improving the overall patient experience.
  • Automated Invoicing Implementation: Introduced automated invoicing systems, reducing administrative workload, improving accuracy, and accelerating payment processing.
  • Analyzed and reviewed lease contracts for VMOS: ensured compliance with organizational policies, optimized space utilization, and supported cost-efficient negotiations and renewals.

Administration Officer

Prince Of Wales Private Hospital
Randwick, NSW
10.2019 - 09.2021
  • Health Fund Eligibility Checks: Generated and processed health fund eligibility checks through Eclipse and the Health Fund portal, ensuring timely verification of patient coverage, and seamless service delivery.
  • Patient Booking Management: Collaborated with healthcare teams to manage patient bookings efficiently, optimizing scheduling processes to reduce wait times, and enhance patient care.
  • Coordination with Healthcare Teams: Coordinated closely with multidisciplinary teams to streamline patient booking processes, improving overall scheduling efficiency and patient flow.
  • Financial Consent Documentation Management: Managed financial consent documentation with attention to detail, ensuring compliance with health fund policies, and reducing the risk of disputes.
  • Query Resolution & Relationship Building: Addressed and resolved queries from health funds and patients, providing prompt and accurate information, fostering strong relationships, and enhancing patient satisfaction.
  • Process Optimization & Compliance: Analyzed and optimized health fund eligibility checks and financial consent processes, improving accuracy, minimizing errors, and ensuring adherence to regulatory standards.

Education

CPA -

Certified Public Accountant
Sydney, NSW
06.2025

Bachelor of Commerce - Finance

Macquarie University
North Ryde, NSW
07.2022

Graduate Diploma - Corporate Strategy

Association of Business Executives
UK
07.2017

Skills

  • Analytical thinking
  • Problem solving
  • Communication skills
  • Teamwork and collaboration
  • Attention to detail
  • Microsoft 365

References

Available upon request

Timeline

Credit Control Officer

Prince Of Wales Private Hospital
04.2023 - Current

Billing Specialist

Prince Of Wales Private Hospital
09.2022 - Current

Account Receivable Specialist

Prince Of Wales Private Hospital
10.2021 - 08.2023

Administration Officer

Prince Of Wales Private Hospital
10.2019 - 09.2021

CPA -

Certified Public Accountant

Bachelor of Commerce - Finance

Macquarie University

Graduate Diploma - Corporate Strategy

Association of Business Executives

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AYE CHAN MYAT PHYO