Ayeesha Khoder Agha
Padstow
Summary
High-performing Pharmacy Assistant with solid experience in handling high volume of customer interactions. Demonstrates excellent communication, problem-solving, and multitasking skills in fast-paced environment. Team-oriented and committed to fostering positive customer experiences.
Overview
2
2
years of professional experience
Work History
Pharmacy Assistant
Chemist Warehouse
12.2023 - Current
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered questions regarding medication instructions and usage.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Supported operations with filing, copying and faxing.
- Greeted customers at counter and provided excellent customer service.
Online Team Member
Woolworths Group
07.2022 - 12.2023
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
- Conducted customer service training sessions for new team members.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Responded proactively and positively to rapid change.
- Helped customers navigate website to order [Product or Service] online for added convenience and access to larger inventory.
- Managed timely and effective replacement of damaged or missing products.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Education
GED -
East Hills Girls Tech High School
Panania, NSW10.2023
Skills
- Understanding Customer Needs
- Order and Refund Processing
- Billing Adjustments and Refunds
- Operational Efficiency
- Maintaining Clean Work Areas
- Product restocking
- Order documentation
- Cash Handling
- Cash Register Operations
- Decision-Making
- Customer Service
- Medical Billing
- Order Processing
- Adaptability
- Multitasking Abilities
- Employee Training
- Reliability
- Problem-solving abilities
Timeline
Pharmacy Assistant
Chemist Warehouse
12.2023 - Current
Online Team Member
Woolworths Group
07.2022 - 12.2023
GED -
East Hills Girls Tech High School
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