Ayeka Jayawardene
Clyde North,VIC
Summary
I am exploring opportunities to be a part of organization that provides an atmosphere of mutual growth and benefits, where I can show my talent and potential. I am a pro-active and outcome-oriented person with a passion for continuous improvement and reliable with the ability to maintain consistently high standard of work under pressure. Possess the ability to rapidly achieve organizational goals and adapt easily to new ideas, concepts, methods and technologies. Self-motivated with an outgoing personality and the determination to succeed. I hope to enhance my working capacities, professional skills, business efficiencies and to serve the organization in best possible way with sheer determination and commitment.
Overview
18
18
years of professional experience
Work History
Eligibility Officer
Gallgher Bassett
09.2024 - Current
- Making sustainable, appropriate and quality initial liability determinations for the portfolio of Work Cover claims within 28 days
- Communicating claims updates and outcomes to injured workers and employers relating to the Eligibility process
- Driving an effective investigatory process in order to make quality decision when determining initial liability for claims
- Providing a quality customer service experience for internal and external customers
- Accurately calculating all pre-injury average weekly earnings for injured workers
- Communicating the initial decision rational to the Dispute Resolution Team to support the conciliation process
- Working together with the Team Manager, Case Managers, Technical Managers and WorkSafe staff to determine liability and review of entitlement
Senior Applicant Services Officer
Victorian Tertiary Admissions Centre (VTAC)
03.2016 - 09.2024
- Company Overview: The central office that administers the application processes for places in tertiary courses, scholarships and special entry access schemes at university, TAFE and independent tertiary colleges in Victoria
- Processing of important/sensitive documentation
- Act as a subject matter expert on VTAC policies and administrative processes and procedures
- Processing applications – ensuring attention to detail, accuracy and efficiency when accepting documentation
- Take escalated enquires
- Train new staff members
- Receive, direct and relay telephone messages
- Typing and word processing
- Managing databases
- Prioritising workloads
- Maintain the general filing system and file all correspondence
- Respond to applicant inquiries face to face
- Assist applicants over the phone & via email with their inquiries
- Handling cash
- The central office that administers the application processes for places in tertiary courses, scholarships and special entry access schemes at university, TAFE and independent tertiary colleges in Victoria
Administrative/Customer Operations Representative
Serviceworks
03.2015 - 03.2016
- Company Overview: Serviceworks, a Computershare company, is a leading business partner to the utilities industry
- Which specializes in the provision of innovative business solutions to a range of utilities around the world
- Receive, direct and relay telephone messages and fax messages
- Managing databases
- Managing inboxes
- Prioritising workloads
- Maintain the general filing system and file all correspondence
- Assist applicants over the phone & via email with their inquiries
- Serviceworks, a Computershare company, is a leading business partner to the utilities industry
- Which specializes in the provision of innovative business solutions to a range of utilities around the world
Administrative/Customer Service Assistant
Victorian Tertiary Admissions Centre (VTAC)
08.2014 - 12.2014
- Company Overview: The central office that administers the application processes for places in tertiary courses, scholarships and special entry access schemes at university, TAFE and independent tertiary colleges in Victoria
- Receive, direct and relay telephone messages and fax messages
- Typing and word processing
- Managing databases
- Prioritising workloads
- Maintain the general filing system and file all correspondence
- Respond to applicant inquiries face to face
- Assist applicants over the phone & via email with their inquiries
- Handling cash
- Processing of important documentation
- The central office that administers the application processes for places in tertiary courses, scholarships and special entry access schemes at university, TAFE and independent tertiary colleges in Victoria
Secretary to the General Manager – Sales (BMW Premium selection)
Prestige Automobiles (Pvt) Ltd
01.2013 - 12.2013
- Company Overview: Official & Sole Agent for BMW & HYUNDAI Automobile vehicles for Sri Lanka
- Maintaining diaries and arranging appointments
- Receive, direct and relay telephone messages and fax messages
- Typing and word processing
- Organising and servicing meetings (producing agendas and taking minutes)
- Managing databases
- Prioritising workloads
- Recruiting, training and supervising junior staff
- Handling correspondence
- Implementing new procedures and administrative systems
- Liaising with relevant organisations
- Co-ordinating mailshots and similar publicity tasks
- Direct the general public to the appropriate staff member
- Maintain the general filing system and file all correspondence
- Assist in the planning and preparation of meetings, conferences and conference telephone calls
- Make preparations for Brand Council and committee meetings
- Maintain an adequate inventory of office supplies
- Respond to public inquiries
- Provide word-processing and secretarial support
- Type confidential documents on a word-processing system
- Official & Sole Agent for BMW & HYUNDAI Automobile vehicles for Sri Lanka
Food and Beverage attendant
Crown Casino, Teak Room (VIP)
01.2011 - 01.2012
- Company Overview: Crown’s VIP Gaming offers a rare world of distinctive service and opulent luxury
- With the most competitive programs and table limits in the world, Teak Room offers players high stakes gaming on Baccarat, Blackjack, Roulette and Pai Gow tables
- Meet customer at front door and welcome
- Provide a high standard of service to all customers
- Keep communication open with all staff members including kitchen staff
- Deal with complaints and enquires
- Answering of phones and emails when required
- Maintain a good working relationship with fellow staff members
- Address any problems as they arise
- Report to manager or shift supervisor throughout your shift
- Make coffees, teas and other drinks to order
- Adhere to Responsible Service of Alcohol legislation
- Ability to work in a team-based environment
- Maintain a clean and safe work area and rectify immediate hazards if able to do so
- Participate in workplace consultative meetings
- Adhere to Crown Pty Ltd Occupational Health and Safety policies and procedures
- Crown’s VIP Gaming offers a rare world of distinctive service and opulent luxury
- With the most competitive programs and table limits in the world, Teak Room offers players high stakes gaming on Baccarat, Blackjack, Roulette and Pai Gow tables
Personal secretary to a lawyer
Aussie Immigration Services
01.2007 - 06.2009
- Company Overview: Provides professional support to clients needing advice and services on immigration matters
- Typing, editing and proof-reading letters, memos, briefs and court documents
- Preparation of property documents
- Conducting searches
- Editing & amending legal documents
- Assisting with conveyances
- Opening & closing files
- Drafting basic correspondence
- Liaising with clients, lawyers and other staff by telephone and email
- Diary management
- Preparing monthly client reports and accounts; and assisting other personal assistants and lawyers as necessary
- Provides professional support to clients needing advice and services on immigration matters
Education
Bachelor of Business Management -
RMIT University
06.2012
Safe food handling Certificate -
Chisholm Institute
01.2009
RSA Certificate -
Chisholm Institute
01.2009
Sacred Heart Girls College
11.2007
References
References are available on request.
Personal Information
Title: Mrs.
Timeline
Eligibility Officer
Gallgher Bassett
09.2024 - Current
Senior Applicant Services Officer
Victorian Tertiary Admissions Centre (VTAC)
03.2016 - 09.2024
Administrative/Customer Operations Representative
Serviceworks
03.2015 - 03.2016
Administrative/Customer Service Assistant
Victorian Tertiary Admissions Centre (VTAC)
08.2014 - 12.2014
Secretary to the General Manager – Sales (BMW Premium selection)
Prestige Automobiles (Pvt) Ltd
01.2013 - 12.2013
Food and Beverage attendant
Crown Casino, Teak Room (VIP)
01.2011 - 01.2012
Personal secretary to a lawyer
Aussie Immigration Services
01.2007 - 06.2009
Safe food handling Certificate -
Chisholm Institute
RSA Certificate -
Chisholm Institute
Sacred Heart Girls College
Bachelor of Business Management -
RMIT University
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