Godsway Sokpo
Morley
Summary
Professional customer service and operations analyst with experience in optimizing processes and improving customer satisfaction. Strong focus on team collaboration and achieving results. Reliable and adaptable, skilled in problem-solving, data analysis, and communication. Proven ability to streamline operations and enhance efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Smart Realty
08.2024 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Customer service officer
TSA Group
10.2023 - 01.2024
- Assisting customers over the phone/ Call transfers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Completed data entry to record call notes, suggestions and questions.
Team Member
McDonald's
07.2022 - 04.2023
- Worked front counter
- Drive-thru and other areas
- Looked orders, prepared meals, and collected payments
- Checked and restocked utensils and condiments in appropriate locations for guests
- Provided excellent customer service by greeting customers and meeting quality expectations
- Collaborated with team members to complete orders
- Prepared products following restaurant, health, and safety standards and procedures.
Team Member
KFC
08.2020 - 06.2022
- Worked front counter, drive-thru and other areas
- Took orders, prepared meals, and collected payments
- Cleaned and maintained all areas of restaurant to promote clean image
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
- Checked on dining areas frequently to clean up spills, wipe down tables and restock station.
Work Experience
Pets Everywhere
06.2021 - 06.2021
- Cleaned and sanitized cages and living areas to promote health and wellbeing
- Kept shelves clean
- Fed animals and kept enclosures clean
- Restocking
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Skills
- Food Preparation Techniques
- Clear Communication
- Willingness to Learn
- Money Handling
- Following Instructions
- Safe Work Practices
- Sweeping and Mopping
- Customer Engagement
- Administrative Support
- Telephone and email etiquette
- Property tours and inspections
- Strong Communication Skills
Certification
WWCC
Divers License
Timeline
Assistant Property Manager
Smart Realty
08.2024 - Current
Customer service officer
TSA Group
10.2023 - 01.2024
Team Member
McDonald's
07.2022 - 04.2023
Work Experience
Pets Everywhere
06.2021 - 06.2021
Team Member
KFC
08.2020 - 06.2022
WWCC
Divers License
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