Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ayesha Amema

MELBOURNE,VIC

Summary

Detail-oriented Medical Receptionist with extensive experience in front-desk and administrative support within fast-paced healthcare settings. Specializes in patient scheduling, medical administration, and maintaining confidential records while ensuring exceptional customer service. Contributes to efficient operations and enhances patient experiences through strong organizational skills and effective multitasking.

Overview

1
1
Language
2
2
years of professional experience

Work History

Medical Representative

Joan Kirner Sunshine Hospital
Melbourne, Victoria
04.2024 - Current

My Achievements

  • Built positive relationships with patients by providing professional, friendly, and compassionate customer service.
  • Maintained a high level of accuracy when managing patient records, referrals, and confidential information.
  • Worked collaboratively with the healthcare team to ensure an efficient and positive patient experience.
  • Contributed to the smooth daily operation of the practice through effective appointment coordination and administrative support.
  • Consistently managed a busy reception desk while maintaining accuracy and efficiency.
  • Quickly became proficient in the clinic's systems and procedures, enabling seamless support to clinicians and patients.
  • Demonstrated reliability and flexibility by supporting the team during busy periods and covering additional shifts when required.
  • Received positive feedback from patients and colleagues for professionalism, communication, and attention to detail.
  • Assisted in improving workflow by prioritising tasks and managing competing demands effectively.

Education

Bachelor of Business - Diploma In Business Administration

Australia Learning Institute
Sydney, NSW
03-2020

Bachlors of Computer Applications - BCA

St.Ann's Degree College
Mehdipatnam, Hyd, India
01-2004

Skills

  • Customer management
  • Clinical understanding
  • Healthcare management
  • Product knowledge
  • Record management
  • Document management
  • SAP CRM
  • Kronos System
  • Office suite
  • Remote collaboration
  • Phone support

Languages

Urdu
Professional

Timeline

Medical Representative

Joan Kirner Sunshine Hospital
04.2024 - Current

Bachelor of Business - Diploma In Business Administration

Australia Learning Institute

Bachlors of Computer Applications - BCA

St.Ann's Degree College
Ayesha Amema