Ayesha Aryal

· Point of contact for all referrals and inquiries.

· Scheduled and facilitated tours for the incoming residents and families.

· Worked closely with clinical care managers, nurses, residents and their families and/or referral sources.

· Maintained relation with social workers in the hospital to get referrals for the care home.

· Managed the entire admission process and stayed in constant communication with the NOK through each stage of admission.

· Oversaw the recruiting, hiring, and onboarding process by performing background check, conducting interviews, assisting in issuing employment contracts, and facilitating orientation.

· Devised and implemented strategic HR Programs promoting health and wellness initiatives, which remarkably enhanced employed engagement.

· Enabled the care home to recruit and hire the most qualified individual to effectively meet its rapidly changing needs.

· Accomplished various human resource related activities, including but not limited to coaching, counselling, performance management, rewards and recognition, compliance checks and succession planning for the employees.

· Provided immediate response to all general inquiries related to HR policies, employment laws and compliance.

· Created fortnightly rosters for 120 employees including approving timesheets for correct payroll.

· Conducted the performance management meeting for the employees as per the HR standard.

· Assisted the General Manager in writing memo, minutes for the meeting and other general tasks.

• Handled incoming and outgoing phone calls daily with overall customer and employee satisfaction.
• Performed clerical and administrative tasks including but not limited to weekly invoicing, ordering office supplies, responding to emails, organizing education and ensuring compliance of staff.
• Greeted customers, signed them in and directed them to their destination.
• Assisted the manager in staff and residents meeting by taking minutes.

• Helping to develop and plan a range of social, recreational and cultural activities like bingo, floor balls, crafts, armchair travel, happy hour, paint and sip, celebrating festivals and special events.
• Enhanced resident engagement by developing innovative recreational activities tailored to diverse residents and their interests.
• Streamlined activity coordination efforts, resulting in improved event planning and seamless execution of various programs.
• Organize mental health and wellbeing programs which empower the resident's choices and independence.

• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Developed a successful employee retention plan, reducing staff turnover rates significantly.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Reconciled daily sales transactions to balance and log day-to-day revenue.

• Streamlined office processes by implementing efficient administrative systems and procedures.
• Enhanced overall office productivity through effective staff management and coordination of daily tasks.
• Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
• Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
• Daily handling of front office reception duties that revolved all around serving customer requests face-to-face, over the phone and online.
• Communicating and negotiating with third parties and donor agencies to enlarge the portfolio of donations/funds for the company.

Issuing letter of credit for the client to ensure successful import/export transactions with their parties.

· Reviewing the documents presented by the clients and addressing all ambiguities and contradictions.

· Routinely working with the treasury department for payment to/from international parties.

· Filling up the KYC details of the clients and regularly updating them.

· Preparing the loan approval sheet for the client.

· Crediting the loan amount to the client’s account once approved by the head office.