Summary
Overview
Work History
Education
Skills
LANGUAGE SKILLS
Work Preference
Timeline
Generic
Ayesha Bibi
Open To Work

Ayesha Bibi

Summary

Motivated and diligent Bachelor of Science in English graduate from International Islamic University with a strong foundation in communication, research, and writing skills. Experienced in administrative duties, office management, and delivering exceptional customer service. Seeking to leverage organizational and interpersonal abilities in a corporate or office role to contribute to daily business operations. Excellent interpersonal skills and genuine interest in providing outstanding service. Eager to develop and grow in a hospitality setting. Understanding of guest needs and preferences, along with strong organizational and communication skills. Ready to utilize and enhance customer service and problem-solving skills in a role.

Overview

3
3
years of professional experience

Work History

Concierge

Safer Community
02.2025 - Current
  • Assisted guests with inquiries, providing exceptional customer service to enhance their experience.
  • Managed concierge desk resources effectively, optimizing efficiency during peak times.
  • Responded promptly to guest requests, ensuring timely resolution of issues and concerns.
  • Developed local knowledge to recommend attractions and activities tailored to guest interests.

Customer Service and Food Preparation

01.2025 - 04.2025
  • Delivered exceptional customer service in a high-volume, fast-paced dining environment.
  • Accurately took customer orders, processed payments, and ensured timely food delivery.
  • Maintained cleanliness and organization of dining and kitchen areas following health and safety regulations.
  • Worked collaboratively with kitchen and front-of-house staff to enhance workflow efficiency.

Administrative & Office Support

12.2023 - 06.2024
  • Office Administration: Provide administrative support through tasks such as data entry, filing, document preparation, and assisting with the creation of reports and presentations.
  • Catering Coordination: Organize catering for meetings, ensuring tea, coffee, and snacks are prepared and available, supporting a comfortable environment for guests.
  • Office Supplies Management: Monitor office supplies, liaise with procurement teams to reorder stock, and maintain inventory to ensure smooth office operations.
  • General Office Support: Perform essential office tasks, including photocopying, printing, and providing administrative assistance to staff to enhance office productivity.

Receptionist & Administrative Support

01.2022 - 01.2023
  • Customer Service Excellence: Greet and assist clients, visitors, and customers, ensuring a professional and welcoming first point of contact for the company.
  • Call Management: Efficiently answer and manage a high volume of incoming calls, screen, take messages, and forward calls to the appropriate departments or individuals.
  • Appointment Scheduling: Coordinate and maintain calendars, schedule appointments, and confirm meeting details, optimizing time management and room availability.
  • Visitor Coordination: Handle visitor check-ins, issue visitor badges, and ensure they are escorted to the appropriate meeting areas, maintaining security and a professional atmosphere.
  • Reception Area Maintenance: Ensure a neat, organized, and presentable reception area at all times, reflecting the company’s high standards of professionalism.

Education

Bachelor of Science - English

International Islamic University, Islamabad
06.2024

Higher Secondary School Certificate - undefined

Superior Group of Colleges
09.2020

Secondary School Certificate - undefined

Al-Noor Public Secondary School
04.2018

Skills

  • Proficiency in Microsoft Office
  • Strong written and verbal communication
  • Time Management and Organizational skills
  • Report writing and document editing
  • Data entry and record keeping
  • Research and information analysis
  • Team collaboration and adaptability
  • Linguistic Knowledge
  • Customer service
  • Strong work ethic
  • Proactive attitude
  • Administrative support

LANGUAGE SKILLS

Mother tongue(s): Panjabi; Punjabi
Other language(s)
Urdu
LISTENING C2 READING C2 WRITING C2
SPOKEN PRODUCTION C2 SPOKEN INTERACTION C2
English
LISTENING C1 READING C1 WRITING C1
SPOKEN PRODUCTION C1 SPOKEN INTERACTION C1
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

Work Preference

Work Type

Full TimePart TimeContract Work

Timeline

Concierge

Safer Community
02.2025 - Current

Customer Service and Food Preparation

01.2025 - 04.2025

Administrative & Office Support

12.2023 - 06.2024

Receptionist & Administrative Support

01.2022 - 01.2023

Higher Secondary School Certificate - undefined

Superior Group of Colleges

Secondary School Certificate - undefined

Al-Noor Public Secondary School

Bachelor of Science - English

International Islamic University, Islamabad
Ayesha Bibi