Ayesha Bibi
Summary
Motivated and diligent Bachelor of Science in English graduate from International Islamic University with a strong foundation in communication, research, and writing skills. Experienced in administrative duties, office management, and delivering exceptional customer service. Seeking to leverage organizational and interpersonal abilities in a corporate or office role to contribute to daily business operations. Excellent interpersonal skills and genuine interest in providing outstanding service. Eager to develop and grow in a hospitality setting. Understanding of guest needs and preferences, along with strong organizational and communication skills. Ready to utilize and enhance customer service and problem-solving skills in a role.
Overview
3
3
years of professional experience
Work History
Concierge
Safer Community
02.2025 - Current
- Assisted guests with inquiries, providing exceptional customer service to enhance their experience.
- Managed concierge desk resources effectively, optimizing efficiency during peak times.
- Responded promptly to guest requests, ensuring timely resolution of issues and concerns.
- Developed local knowledge to recommend attractions and activities tailored to guest interests.
Customer Service and Food Preparation
01.2025 - 04.2025
- Delivered exceptional customer service in a high-volume, fast-paced dining environment.
- Accurately took customer orders, processed payments, and ensured timely food delivery.
- Maintained cleanliness and organization of dining and kitchen areas following health and safety regulations.
- Worked collaboratively with kitchen and front-of-house staff to enhance workflow efficiency.
Administrative & Office Support
12.2023 - 06.2024
- Office Administration: Provide administrative support through tasks such as data entry, filing, document preparation, and assisting with the creation of reports and presentations.
- Catering Coordination: Organize catering for meetings, ensuring tea, coffee, and snacks are prepared and available, supporting a comfortable environment for guests.
- Office Supplies Management: Monitor office supplies, liaise with procurement teams to reorder stock, and maintain inventory to ensure smooth office operations.
- General Office Support: Perform essential office tasks, including photocopying, printing, and providing administrative assistance to staff to enhance office productivity.
Receptionist & Administrative Support
01.2022 - 01.2023
- Customer Service Excellence: Greet and assist clients, visitors, and customers, ensuring a professional and welcoming first point of contact for the company.
- Call Management: Efficiently answer and manage a high volume of incoming calls, screen, take messages, and forward calls to the appropriate departments or individuals.
- Appointment Scheduling: Coordinate and maintain calendars, schedule appointments, and confirm meeting details, optimizing time management and room availability.
- Visitor Coordination: Handle visitor check-ins, issue visitor badges, and ensure they are escorted to the appropriate meeting areas, maintaining security and a professional atmosphere.
- Reception Area Maintenance: Ensure a neat, organized, and presentable reception area at all times, reflecting the company’s high standards of professionalism.
Education
Bachelor of Science - English
International Islamic University, Islamabad
06.2024
Higher Secondary School Certificate - undefined
Superior Group of Colleges
09.2020
Secondary School Certificate - undefined
Al-Noor Public Secondary School
04.2018
Skills
- Proficiency in Microsoft Office
- Strong written and verbal communication
- Time Management and Organizational skills
- Report writing and document editing
- Data entry and record keeping
- Research and information analysis
- Team collaboration and adaptability
- Linguistic Knowledge
- Customer service
- Strong work ethic
- Proactive attitude
- Administrative support
LANGUAGE SKILLS
Mother tongue(s): Panjabi; Punjabi
Other language(s)
Urdu
LISTENING C2 READING C2 WRITING C2
SPOKEN PRODUCTION C2 SPOKEN INTERACTION C2
English
LISTENING C1 READING C1 WRITING C1
SPOKEN PRODUCTION C1 SPOKEN INTERACTION C1
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
Work Type
Full TimePart TimeContract WorkTimeline
Concierge
Safer Community
02.2025 - Current
Customer Service and Food Preparation
01.2025 - 04.2025
Administrative & Office Support
12.2023 - 06.2024
Receptionist & Administrative Support
01.2022 - 01.2023
Higher Secondary School Certificate - undefined
Superior Group of Colleges
Secondary School Certificate - undefined
Al-Noor Public Secondary School
Bachelor of Science - English
International Islamic University, Islamabad
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