Ayesha Gangoda
Kellyville Ridge,NSW
Summary
Highly enthusiastic and motivated individual with a strong passion for success, seeking a leadership role in an organisation that aligns with values. Committed to upholding company principles, consistently achieving targets, and delivering exceptional customer service. Dedicated to making a positive impact and contributing to the growth and success of the team. Driven by a deep sense of purpose and a desire to excel in every aspect of work.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Manager, Reddy Express Dural
Viva Energy Australia
Dural, NSW
02.2022 - Current
- Hire & train staff including Assistant Managers to boost customer contentment with improved service techniques and product knowledge.
- Implement stock rotation procedures effectively.
- Cultivate strong team by mentoring and recognising achievements of staff, fostering opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximise sales by creating innovative visual merchandising displays and store layouts.
- Approve regular payroll submissions for employees.
- Maintain safe environment for staff and customers.
- Implement loss prevention strategies, significantly reducing spoilage.
- Address and rectify customer feedback promptly to resolve issues efficiently.
- Analyse sales data to spot trends and adjust inventory levels.
Professional Photographer
Baby Photography Australia
Melbourne, VIC
11.2020 - 01.2024
- Guided junior photographers, enhancing their skills.
- Developed personalised photography solutions through client consultations.
- Captured high-resolution images for multiple print and digital initiatives.
- Managed cutting-edge photographic gear, ensuring optimal image quality.
- Delivered outstanding customer support, enhancing client satisfaction.
Store Manager Trafalgar
Coles Express
Trafalgar, VIC
05.2021 - 01.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Assistant Store Manager
Coles Express
Berwick, VIC
01.2018 - 05.2021
- Showcased passionate service to enhance customer relations.
- Consistently provided exemplary support to both customers and colleagues.
- Collaborated with management to boost sales and uphold store image.
- Conducted stock takes, placed logistic and local orders, counted cash.
- Supervised home site & other sites during manager's absence.
- Managed staff schedules and filled shift vacancies.
Customer Service Representative
Coles Express
Knox Park & Officer, VIC
03.2015 - 12.2017
- Delivered superior service in a prominent role on the distinguished Gold team.
- Strong ability to collaborate effectively in a team setting.
- Achieved high sales conversion rates.
- Observed all Coles Express safety measures diligently.
- Assisting promotional changes and organising store
- Responsible for safe food handling (e.g
- Handled cooking and thawing tasks efficiently.
- Experienced in store opening and closing procedures
- Executed pallet tasks efficiently while handling multiple responsibilities.
- Efficiently managed stock by refilling, rotating, and checking items.
- Established reputation as a reliable weekend 'on-call-list' contributor to multiple locations.
Freelance Graphic Designer (Medium level)
Self Employed Designer
Sydney, NSW
11.2013 - 03.2015
- Designed, edited, and published content based on client requirements.
- Efficiently juggle multiple tasks and projects.
- Executed tasks within designated timelines.
- Assisted, managed, and communicated with various clients and stakeholders.
- Achieved exceptional design outcomes for clients.
- Learning new software to meet client proposals
Graphic Design Internship
Hi-Performance Technologies Pty. Ltd.
St Lenards, NSW
06.2013 - 08.2013
- Assisted with creating and editing commercial work using Adobe InDesign, Photoshop, and Illustrator (CS6) under strict guidelines.
- Displayed high-level teamwork and effective communication capabilities.
- Created business-marketing presentations using Microsoft PowerPoint.
- Enhanced skills in utilising Microsoft Office 365 for various tasks.
Education
Bachelor of Design - Visual Communication
University of Western Sydney
NSW01.2013
Higher School Certificate -
Glenwood High School
Sydney, NSW01.2010
Skills
- Team management
- Excellent customer service
- Team Leader
- Punctuality & ethical
- Fast Learner
- Proficient in cash handling
- Strong client relations
- Multitasking skills
- Mathematical efficiency
- Efficient problem solver
- Self-motivated
- Macintosh and Microsoft Windows proficient
Hobbies and Interests
- Photoshop editing
- Volunteer videographer for Sri Lankan community TV program
- Playing musical instruments
- Playing sports
- Drawing
Certification
2025 Quarter 1: Store Manager of the Area
2024 Store Manager of the Year 2024
2024 Food Safety Supervisor Certificate
2022 First Aid Certificate
2022 Recognised Plasma Donor
2020 Working with Children Certificate
Languages
Sinhalese
Native or Bilingual
English
Full Professional
Hindi
Elementary
Timeline
Store Manager, Reddy Express Dural
Viva Energy Australia
02.2022 - Current
Store Manager Trafalgar
Coles Express
05.2021 - 01.2022
Professional Photographer
Baby Photography Australia
11.2020 - 01.2024
Assistant Store Manager
Coles Express
01.2018 - 05.2021
Customer Service Representative
Coles Express
03.2015 - 12.2017
Freelance Graphic Designer (Medium level)
Self Employed Designer
11.2013 - 03.2015
Graphic Design Internship
Hi-Performance Technologies Pty. Ltd.
06.2013 - 08.2013
Bachelor of Design - Visual Communication
University of Western Sydney
Higher School Certificate -
Glenwood High School