Ayesha Mujtaba
Inverloch,VIC
Summary
Dynamic professional with a proven track record at Invy Kebab Australia, excelling in customer relationship management and financial accuracy. Demonstrated expertise in complaint handling and reconciling accounts, enhancing customer satisfaction and financial decision-making. Skilled in fostering team collaboration and delivering exceptional service, significantly increasing program attendance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Consumer Service Representative
Invy Kebab Australia From 1/10/2024 Till 11/1/2025
10.2024 - 01.2025
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Built lasting relationships with clients, customers and other team members based on trust and reliability.
- Fostered a positive work environment by actively participating in team-building activities and collaborating effectively with colleagues.
- Delivered outstanding customer service through effective and timely resolution of various customer inquiries and concerns.
Accountant
Set to Success From 23/07/2022 Till 22/07/2024
07.2022 - 07.2024
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Enhanced financial decision-making capabilities by providing timely, accurate information to management through regular performance reports.
Recreational Activities Officer
Town School System From 16/1/2016 Till 20/08/2024
01.2016 - 07.2022
- Maintained a safe and welcoming environment by regularly monitoring facility cleanliness and promptly addressing any potential hazards.
- Collaborated with cross-functional teams on facility improvement projects, enhancing the overall experience for program participants and visitors alike.
- Implemented safety protocols for all activities, leading to reduced incidents and increased participant confidence in the provided services.
- Developed comprehensive activity schedules, ensuring a wide range of options for participants, ultimately increasing program attendance.
- Oversaw hiring and training processes for new staff members ensuring a competent workforce capable of delivering exceptional service.
- Organized special events such as holiday celebrations or themed parties to enrich community engagement and foster social connections among attendees.
- Coordinated recreational excursions for program participants.
- Supervised Activities Assistant and conducted performance evaluations.
- Educated and trained residents and staff to enhance skill acquisition in supportive environments.
Education
Bachelor Of Education - B.Ed
Allama Iqbal Open University.
Pakistan.10.2019
Master Of Arts - Political Science
Peshawar University.
Peshawar, Pakistan .03.2017
Master Of Arts - English
Peshawar University.
Peshawar, Pakistan.03.2015
Bachelor Of Arts - Arts
University of Punjab.
Lahore ,Pakistan.12.2011
H S S C. - Humanities.
Govt.Frontier College For Women.
Peshawar, Pakistan 07.2009
Secondary School - Humanities.
Board OF Intermediate & Secondary Education.
Peshawar, Pakistan 07.2007
Skills
- Patience and resilience
- Call center experience
- Customer focus
- Complaint handling
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Calm and professional under pressure
- Excellent communication
- Organizational skills
Certification
Bachelor Of Education (B.Ed)
Languages
English
Full Professional
Punjabi
Native or Bilingual
Urdu
Native or Bilingual
Arabic
Elementary
Accomplishments
.Having certificate of computer database management system from Microsoft IT Academy Lahore , Pakistan.
Timeline
Consumer Service Representative
Invy Kebab Australia From 1/10/2024 Till 11/1/2025
10.2024 - 01.2025
Accountant
Set to Success From 23/07/2022 Till 22/07/2024
07.2022 - 07.2024
Recreational Activities Officer
Town School System From 16/1/2016 Till 20/08/2024
01.2016 - 07.2022
Bachelor Of Education (B.Ed)
Bachelor Of Education - B.Ed
Allama Iqbal Open University.
Master Of Arts - Political Science
Peshawar University.
Master Of Arts - English
Peshawar University.
Bachelor Of Arts - Arts
University of Punjab.
H S S C. - Humanities.
Govt.Frontier College For Women.
Secondary School - Humanities.
Board OF Intermediate & Secondary Education.
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