Summary
Overview
Work History
Education
Skills
Languages
Coffee enthusiast
Timeline
Hi, I’m

Ayesha Rana

Truganina,Victoria
Ayesha Rana

Summary

As an adaptable and skilled individual, I aim to positively contribute to both reception and retail environments. My receptionist expertise includes greeting visitors, managing calls, appointments, and smooth transactions. Proficiency in spreadsheet tracking enhances organizational efficiency.

I possess the technical expertise to handle challenges swiftly, proficiently using Microsoft Office and various software. Efficient multitasking enables me to manage diverse responsibilities effectively.

My experience in cash management and hospitality aligns well with retail demands, ensuring prompt and organized task handling for improved customer experiences. Moreover, I excel in social media and promotions, boosting my online presence and customer engagement.

With a proven track record of multitasking, technical acumen, and exceptional customer service, I eagerly apply my skills to foster a positive and productive work environment in both reception and retail roles. I am confident that my comprehensive skill set will be a valuable asset to any dynamic team.

Overview

2
years of professional experience

Work History

Yarraville Dental
Yarraville, Victoria

Dental Office Receptionist
05.2023 - 06.2023

Job overview

  • Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
  • Prepared new patient files and updated existing records with new personal, insurance and medical information.
  • Handled telephone and in-person requests for assistance from new and established dental practice patients.
  • Verified, updated and entered patient information into system.
  • Answered and managed incoming calls and emails.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Collected payments from patients and arranged payment schedules.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Took customer payments and billed insurance companies for remaining balance.
  • Arranged documents for insurance claims.
  • Gathered medical information, dental health history and vitals from patients.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.

High School

Social Media Intern
09.2021 - 05.2022

Job overview

  • Used editing and graphic design tools to create content and visuals for social channels.
  • Engaged with and responded to online audience through relevant comments.
  • Utilized Instagram to promote products, services, and content.
  • Developed and implemented strategic social media marketing plans.
  • prepared a monthly calendar to manage online content across multiple platforms.
  • Identified target audience and developed optimized communication plans to engage and interest individuals.

Education

Deakin University
Melbourne, VIC

Bachelor of Computer Science from Information Technology
11.2025

University Overview

Skills

  • Praktika Program Proficiency
  • Patient Flow Management
  • Office Opening and Closing
  • Administrative Support
  • Technologically Savvy
  • Appointment Scheduling
  • Verbal and Written Communication
  • Dental Staff Support
  • Phone and Email Etiquette
  • Patient Documentation
  • Front Office Management
  • Issue Resolution
  • Patient Relations
  • Incoming Call Reception
  • Punctual and Reliable
  • HIPAA Compliance
  • English, Urdu and Hindi Fluency
  • Insurance Billing
  • Understanding of Dental Insurance
  • Spreadsheet Tracking
  • Greeting and Seating Clients
  • Confirming Transactions
  • Microsoft Office
  • Reminder Calls
  • Billing and Payment Processing
  • Time Management
  • Organization Skills
  • PC Proficiency
  • Patient Information Collection
  • Records Maintenance
  • Cash Management
  • Hospitality and Accommodation
  • Social Media and Promotions
  • Excellent Multitasking

Languages

English
Native/ Bilingual
Urdu
Native/ Bilingual
Hindi
Full Professional
Spanish
Limited

Coffee enthusiast

Coffee enthusiast

My love for coffee has sparked a passion for exploring and creating various aromatic blends. Owning a coffee machine allows me to experiment with diverse beans and brewing methods. I enjoy discovering unique flavors and sharing my crafted coffees with friends and family, tailored to their preferences. Coffee is more than a drink; it's an exciting adventure and a delightful way to connect with others.

Timeline

Dental Office Receptionist
Yarraville Dental
05.2023 - 06.2023
Social Media Intern
High School
09.2021 - 05.2022
Deakin University
Bachelor of Computer Science from Information Technology
Ayesha Rana