Ayesha Shaheen

Reporting to the Support Centre Manager, responsible for acting as the first point of contact for members requiring assistance with mental health, wellbeing, and physical safety.

• Provided friendly and professional support to members via instant messaging and phone.
• Addressed mental health, wellbeing, and safety concerns with empathy and professionalism.
• Utilized in-house systems to log, track, and resolve member queries efficiently.
• Collaborated with internal teams to escalate complex issues when necessary.
• Maintained confidentiality and adhered to ethical guidelines in all communications.

• Providing friendly and helpful service to customers
• Merchandising and replenishing products
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Successful working with children check and First aid training
• Collaborated with parents to address individual child needs and discuss progress reports regularly.
• Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
• Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.

• Company Overview: (Mobile Repair and sales shop)
• Helped customers complete purchases and locate items.
• Restocked and organized merchandise in front lanes.
• Keeping up to date with all the company's products, services and procedures
• Maintaining computer-based files and administrative systems
• Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Volunteering at the summer camp
• Designed a board game based on nature conservation
• Gave suggestions on their annual summit on nature conservation
• Received letter of recommendation, from the organization

• Company Overview: (corporate affairs)
• Worked on the projects of Nestlé healthy kids and nestle healthy women
• Gave suggestions on the website of nestle healthy kids and nestle healthy women
• Gave recommendations on the content of nestle healthy women
• (corporate affairs)