Ayesha Siddiqua
Warrawong,Australia
Summary
Energetic and client-focused professional with hands-on experience supporting clients and resolving complex issues and inquiries. Passionate about building strong, trust-based client relationships, demonstrating high work ethic, and driving positive engagement outcomes. Inspired by a deep interest in community services, I have completed Diploma of Community Services and Bachelors of community services course at Stotts College, Sydney, and am committed to developing a long-term professional career in the field.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service delivery manager
Aroma care services
02.2024 - 03.2025
- Oversee day-to-day operations of disability support services.
- Ensure services are delivered in accordance with NDIS Practice Standards and person-centred principles.
- Supervise and support frontline staff, team leaders, and support coordinators.
- Develop individualised support plans in consultation with participants, families, and support teams.
- Coordinate services to meet the goals and needs of participants in line with their NDIS plans.
- Manage intake and onboarding of new clients.
- Build strong, respectful relationships with clients, families, advocates, and external providers.
- Respond to feedback, concerns, and complaints in a timely and empathetic manner.
- Advocate for clients' rights and access to inclusive services.
Team leader
Vital care services
09.2022 - 01.2024
- Supervise and mentor a team of disability support workers.
- Provide regular coaching, guidance, and feedback to staff.
- Conduct staff performance reviews and identify training needs.
- Monitor staff compliance with organisational policies and procedures.
- Build positive relationships with clients, families, and carers.
- Monitor client wellbeing and ensure their rights, dignity, and choices are respected.
- Assist with developing and updating individual support plans in collaboration with case managers or coordinators.
- Support clients to achieve independence and community inclusion.
Team leader
Chekam solution
05.2020 - 01.2024
- Ensure all support is delivered in line with NDIS Practice Standards, safeguarding, and duty of care requirements.
- Monitor documentation, incident reporting, and progress notes for accuracy and completeness.
- Participate in audits, reviews, and quality improvement initiatives.
- Act as a key liaison between staff, management, clients, and external stakeholders.
- Lead team meetings and contribute to service planning and improvement.
- Escalate issues or concerns to Service Delivery Managers or Coordinators as appropriate.
- Support conflict resolution among team members or with clients.
- Support the onboarding and orientation of new team members.
- Provide ongoing guidance and role-modelling of best practice support.
- Promote a positive team culture focused on respect, empathy, and professionalism.
Education
Diploma of Community Service -
Stotts College
Sydney, NSW07-2022
Bachelor of community services -
Stotts College
Sydney, NSW08-2025
Bachelor of law -
International Islamic University, Bangladesh.
Bangladesh06-2015
Skills
- Active listening, empathy, and clear verbal/non-verbal communication
- Ability to communicate with diverse groups including CALD, Indigenous, and people with disabilities
- Strong written skills for case notes, reports, and advocacy letters
- Supporting clients to understand their rights and options
- Advocating for access to services, housing, education, and justice
- Encouraging clients to build confidence and self-determination
- Assessing client needs and developing appropriate responses
- Identifying systemic barriers and seeking creative solutions
- Managing crises and complex issues effectively
Accomplishments
- Helped individuals gain access to essential services such as housing, healthcare, or financial aid.
- Supported clients in developing independent living skills or achieving personal goals.
- Advocated for clients’ rights in legal, housing, or employment matters.
- Successfully supported clients through crisis situations (e.g., family violence, homelessness, mental health episodes).
- Created safety plans and connected clients with emergency supports.
- De-escalated high-risk scenarios through calm, trauma-informed practices.
Certification
1. Diploma of Community Services
2. Bachelors of Community services
3. Work with Child checks
4. First-Aid
5. Medication administration certificate for support services
6. NDIS modules
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Full Professional
Rohingya
Native or Bilingual
Interests
1 Reading book
2 Engage in volunteer activities
3 Gardening
4 Mentoring
5 Cooking
6 Community engagement and advocacy
7 Arts and Creativity
8 Adventure
LEADERSHIP
- Self-development: I have learned to manage and develop techniques of my own in stress.
- Team development: I always keep myself and my team in practice for further development.
- Strategic thinking and acting: In any harsh situation we solve any issue as a team.
- Ethical practice and civic mindedness: Maintain all issues regarding issues. Innovation.
COMMUNICATION
- I am an active listener. I find clarity acceptable. I can work with collaboration.
- I feel confident with my given task. Sometimes I give counseling to my team members if they are stressed. My workplace has a cross-cultural communication friendly environment. I posse diplomacy and empathy.
Timeline
Service delivery manager
Aroma care services
02.2024 - 03.2025
Team leader
Vital care services
09.2022 - 01.2024
Team leader
Chekam solution
05.2020 - 01.2024
Diploma of Community Service -
Stotts College
Bachelor of community services -
Stotts College
Bachelor of law -
International Islamic University, Bangladesh.
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