Ayesha Stephen
Canberra
Summary
Over a decade of experience in the community sector demonstrates my commitment to facilitating access to brighter futures through tailored navigation, case management, and comprehensive safety planning. Expertise as a former Women’s Domestic Violence Court Advocacy Worker (WDVCAS) with a deeper background as an Enrolled Nurse and Support Worker I have enhanced myself through lived experience. I have the ability to support vulnerable individuals and families, fostering a deep understanding of their unique challenges. A compassionate, holistic approach aligns seamlessly with organizational values, ensuring trauma-informed support for clients navigating complex situations.
Overview
11
11
years of professional experience
Work History
Domestic Violence Specialist
WDVCAS Molonglo Support Services
01.2025 - 01.2025
- Attending Local Courts to provide information, advocacy, and emotional support during court appearances.
- Liaising daily with NSW Police, Legal Aid, and court staff to ensure women’s safety and to facilitate their access to legal protections.
- Coordinating referrals through the Safer Pathway initiative, including participation in Safety Action Meetings (SAMs) and managing referrals via the Central Referral Point (CRP).
- Conducting risk assessments and developing safety plans tailored to each client’s unique circumstances.
- Advocating for clients’ needs across housing, legal assistance, financial hardship, and mental health services.
- I have completed training through the Safer Pathway program, which has strengthened my ability to assess and respond to threat levels, use the DVSAT tool effectively, and navigate the referral pathways that ensure timely, coordinated support for clients at serious risk. My work has always been guided by the principles of cultural safety, empowerment, and respect for diversity, particularly when working with Aboriginal and Torres Strait Islander women, women from CALD communities, and women with disabilities.
NDIS Support Coordinator
Yellow Bridge
01.2025 - 03.2025
- Coordinated client intake processes to ensure timely access to support services.
- Developed and maintained comprehensive case documentation for effective service delivery.
- Assisted clients in navigating community resources, enhancing overall support experience.
- Collaborated with multidisciplinary teams to create tailored service plans for clients.
- Monitored client progress and adjusted strategies to meet changing needs effectively.
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
EEN Nurse
IPN Medical Centre
01.2023 - 01.2025
- Collaboratively work alongside GP’s, Nurses & Practise Manager to ensure patient receive high quality care.
- Manage and maintain accurate records of client interactions, support services provided, and progress towards goals, ensuring confidentiality and compliance with relevant regulations.
- Appropriate knowledge of scope of practice and AHPRA regulations
- Responsibilities includes but is not limited to Triage, Ear Syringing, Immunisations and other injections, Infection Control, Wound management, Chronic disease management, ECG’s, Health Assessments, Maintain Clinical Documentation, Assist doctors with clinical procedures
- Cold Chain Management, Strive for 5, Correct Storage and ACT laws upheld.
- Sterilisation, Co-ordinate recalls, planning & management of patient care and patient advocacy, assist with the maintaining stocks of clinical supplies.
Phlebotomist
Laverty Pathology
04.2023 - 07.2023
- Responsible for venepuncture techniques involving the collection of blood specimens from patients for lab procedures and used in diagnosis. Interpersonal duties, strong people skills and gentle confidence through administration.
- Experience and knowledge of infection control procedures, personal protective equipment. Bio-hazard waste management and contaminated items disposal.
- Take vital signs including blood pressure, pulse, temperature, Holter monitors and ECG’s. Other specimen collections such as skin scrapping, covid-19 swabs, swabs, faces, urine, semen and blood occult.
- Perform data entry, preparing files and reports, administration duties, medical terminology, Microsoft office, medical documentation interpretation, monitor and replenish supplies and maintain work areas.
Mental Health Support Worker
Reach Out
01.2023 - 04.2023
- Support clients experiencing mental illness to access community, social and recreational activities.
- Assist clients with their personal domestic activities, including assistance with transport and improving daily living skills.
- Identifying the root causes of triggers and crisis intervention. solutions that satisfy all involved parties. Their strong listening, empathy, and communication skills are crucial in resolving conflicts while maintaining positive relationships and an environment of mutual respect.
- Relationship skills with multidisciplinary services and clients. Establishing open communication and building lasting relationships. Understanding, conflict-resolution techniques to help navigate challenging traumatic situations.
Receptionist & Trampoline Attendant
Flip Out Majura
06.2022 - 04.2023
- Welcoming visitors as the first point of contact, handling their bookings and processing transactions. I was also the First Aid Officer so in between receptionist and trampoline attendant, I had a duty of care to assess situations and provide infection control and first aid to the appropriate help and reassure those in need.
- Regular data entry, and maintenance of calendars and schedules for the centre.
- Took inventory of all stock and processes and organised party and other large bookings weekly.
- I was responsible for ensuring the safety of those on the trampolines, obstacle courses and clip n’ climb activities and was the first aid officer on duty.
Receptionist & Clinic Support
Sexual Health & Family Planning
01.2023 - 01.2023
- Ensuring availability of treatment information by retrieving and updating patient records
- Verifying financial records and collecting patient charges while filing and expediting third-party claims
- Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
- Perform data entry, preparing files and reports, administration duties, medical terminology, Microsoft office, medical documentation interpretation, monitor and replenish supplies and maintain work areas. (MedicalDirector, PracSoft).
- Optimizing provider schedules and patient satisfaction with efficient scheduling
- Notifying providers of patient arrivals
- Comforting patients by anticipating anxieties and effectively answering questions.
- Greeting patients professionally both in person and on the phone
Disability Support Worker, Administration/Assistant Trainer, Social Arts Assistant
Koomarri
01.2014 - 01.2021
- My position as a disability support worker varied depending on the client I was working with. My role involved providing personal, physical and emotional support to individuals living with a disability. This differs from personal care in daily living such as, showering, dressing, eating, medication administration social activities and financial decisions.
- I have also worked in other sectors of disability, including training and residential care. I assisted in numerous courses and classes ran by Koomarri. Cooking, teaching Certificate 1 and 2 to help clients gain employment opportunities, residential and home care, and training in business capability. These roles required me to obtain and build a consistent and considerate yet professional demeanour while nurturing the client depending on their needs.
- Participate in the Lifestyle Service Planning process for individual clients and monitor outcomes. Work with clients, family/ carers, relevant case managers and other professionals to support the client's individual goals. In conjunction with other members of staff assist in developing, implementing and evaluating training and behaviour programs to attain identified individual goals.
- Liaise extensively with other staff to ensure the overall smooth and consistent running of the service. Actively contribute to a team environment through open communication, participation in regular staff meetings, planning processes and policy review.
- Provide back up and support to other staff as necessary.
Education
Diploma - Nursing
Canberra Institute of Tech
Canberra, ACT01-2022
Timeline
NDIS Support Coordinator
Yellow Bridge
01.2025 - 03.2025
Domestic Violence Specialist
WDVCAS Molonglo Support Services
01.2025 - 01.2025
Phlebotomist
Laverty Pathology
04.2023 - 07.2023
EEN Nurse
IPN Medical Centre
01.2023 - 01.2025
Mental Health Support Worker
Reach Out
01.2023 - 04.2023
Receptionist & Clinic Support
Sexual Health & Family Planning
01.2023 - 01.2023
Receptionist & Trampoline Attendant
Flip Out Majura
06.2022 - 04.2023
Disability Support Worker, Administration/Assistant Trainer, Social Arts Assistant
Koomarri
01.2014 - 01.2021
Diploma - Nursing
Canberra Institute of Tech
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