Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Ayesha Suhail

Ayesha Suhail

BANKSTOWN,NSW

Summary

To secure a challengIng position in a dynamic organization where my skills, expertise and passion can contribute to the company's success and growth, while providing opportunities for personal and professional development. i am Organized and a dependable candidate, successful at managing multiple priorities with a positive attitude, with Willingness to take on added responsibilities to meet team goals. I aim to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Account Representative/Collection Management Officer

Collection House (representing Westpac Group)
05.2022 - Current
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Contacted customers to assess satisfaction and current needs.
  • Assisted clients in navigating complex financial and legal processes to reduce risks.
  • Kept detailed records of customer interactions for optimal traceability.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
  • Conducted regular account reviews to identify opportunities for growth and client satisfaction improvement.
  • Provided regular performance updates to management on account portfolio status, ensuring transparency throughout the organization.
  • Resolved client disputes professionally, contributing to enhanced brand reputation and client trust.
  • Provided training for new Account Representatives, sharing best practices for client engagement and retention.
  • Contributed significantly towards organizational goals by constantly seeking opportunities to improve processes and outcomes.
  • Ensured compliance with regulatory standards by staying current on industry best practices and incorporating them into daily operations.
  • Interpreted financial data to identify trends and opportunities.

CUSTOMER SERVICE SUPERVISOR

CITY CONVINIENCE STORE
02.2011 - 03.2016
  • Answer customer telephone calls promptly and in an appropriate manner
  • Ensure customer needs were attended and were the number one priority
  • Operate cash register to serve customers purchasing goods
  • Stock taking
  • Follow work and health safety guidelines
  • Follow communication procedures, guidelines and policy
  • Mentoring and training and recruiting new staff.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.

Education

CERTIFICATE III IN BUSINESS ADMINISTRATION -

TAFE NSW

CERTIFICATE IV IN BUSINESS ADMINISTRATION -

TAFE NSW

Skills

  • Communication Skills: Excellent verbal and written communication skills, ability to convey information effectively, active listening
  • Problem-solving: Strong analytical and critical thinking skills, ability to identify and resolve issues, and make sound decision accordingly
  • Can speak a second language
  • I am empathetic
  • Teamwork: Collaboration and cooperation with diverse teams, ability to work well in a group setting, and contribute to a positive team environment
  • Time management: Effective prioritization, organization and multitasking skills to meet deadlines and deliver high-quality work
  • Technical skills: proficiency in relevant software, tools and programming (eg: Microsoft office suite / 365, Microsoft word)
  • Adaptability: Flexibility in handling changing priorities, willingness to learn new technology and techniques, and ability to work in fast-paced environments
  • Customer Service: Strong customer focus, ability to understand and address customer needs, and resolve inquiries or complaints in a professional or timely manner
  • Committed
  • CRM proficiency
  • Customer Relationship Management
  • Account Management
  • Goal-Oriented

References

  • AKHTER, Business owner - City Convenience Store, 0425641144
  • Omar, Supervising Manager, 0430407951

Timeline

Account Representative/Collection Management Officer

Collection House (representing Westpac Group)
05.2022 - Current

CUSTOMER SERVICE SUPERVISOR

CITY CONVINIENCE STORE
02.2011 - 03.2016

CERTIFICATE III IN BUSINESS ADMINISTRATION -

TAFE NSW

CERTIFICATE IV IN BUSINESS ADMINISTRATION -

TAFE NSW

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Ayesha Suhail