Ayesha Saddiqa Kalsoom
Newcastle/Cameron Park,NSW
Summary
Detail-oriented professional offering several years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Skilled in mentoring new employees on processes and policies in support of team and business objectives.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Beauty Clinic
Newcastle/Cameron Park, NSW
04.2022 - Current
Receptionist Administrator
Medical practice
Cessnock, NSW
03.2022 - 04.2022
E-Commerce Specialist
Trade Star International
SIALKOT, Punjab Pakistan
01.2018 - 01.2019
- Set up automated email campaigns to nurture leads throughout the customer journey.
- Coordinated logistics operations such as order processing, inventory management, and shipment tracking.
- Managed customer service inquiries through multiple channels including email, chat, and phone.
Education
Maters of Information Technology - Information Technology
Charles Sturt University
Sydney, NSW07-2023
MS Business Administration - Business Administration And Management
Government College Women University
Pakistan Punjab12-2021
Masters of Commerce - Business Commerce
UNIVERSITY OF THE PUNJAB
Sialkot Pakistan12-2018
Bachelor of Commerce - Commerce And Business Administration
UNIVERSITY OF THE PUNJAB
Sialkot Pakistan12-2016
Skills
- Customer Service
- Data Entry
- Email correspondence
- Project Management
- Problem Resolution
- Customer Relationship Management
- Order Fulfillment
- English Fluency
- Teamwork and Collaboration
- Customer service excellence
- MS Office
- Decision-Making
- Business Development
References
References available upon request.
Timeline
Customer Care Representative
Beauty Clinic
04.2022 - Current
Receptionist Administrator
Medical practice
03.2022 - 04.2022
E-Commerce Specialist
Trade Star International
01.2018 - 01.2019
Maters of Information Technology - Information Technology
Charles Sturt University
MS Business Administration - Business Administration And Management
Government College Women University
Masters of Commerce - Business Commerce
UNIVERSITY OF THE PUNJAB
Bachelor of Commerce - Commerce And Business Administration
UNIVERSITY OF THE PUNJAB
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