Ayisha Smith
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Carpentria Golf Club
08.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained regular and consistent attendance and punctuality.
Fresh Convenience
Woolworths
01.2023 - 08.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
Manager
Woolworths
08.2021 - 12.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Established team priorities, maintained schedules and monitored performance.
Supervisor
Woolworths
08.2021 - 12.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Developed and implemented customer service policies to enhance satisfaction.
- Educated staff on organizational mission and goals to help employees achieve success.
Cashier
Woolworths
01.2020 - 08.2021
- Built relationships with customers to encourage repeat business.
- Operated cash register to record transactions accurately and efficiently.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
No Degree -
Bellbird Park State Secondary College
Redbank, QLDNo Degree -
Western Cape College - Weipa
Rocky Point, QLD11.2023
Skills
- Hard worker
- Multi-tasker
- Always happy to learn new techniques
- Excellent Communication
- Flexible and Adaptable
- Training and Development
- Self-Motivated
- Multitasking Abilities
- Teamwork and Collaboration
Additional Information
. House captain/school councilor during primary
. During high school became house captain at Bellbird Park
. House captain at Western Cape
. Volunteering for fundraisers during schooling events
. Volunteering during the weekends out in the communities
Certification
. Certificate II & III in hospitality (Western Cape College)-(Year 11)
Timeline
Barista
Carpentria Golf Club
08.2023 - Current
Fresh Convenience
Woolworths
01.2023 - 08.2023
Manager
Woolworths
08.2021 - 12.2022
Supervisor
Woolworths
08.2021 - 12.2022
Cashier
Woolworths
01.2020 - 08.2021
No Degree -
Bellbird Park State Secondary College
No Degree -
Western Cape College - Weipa
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