Ayja Gardner

Roles: Opening and closing duties, Supervision of team, FOH and BOH production/service

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Evaluated team member performance, offering praise for achievements or identifying areas requiring further development.

Roles: Fragrance sales, BOH inventory stocking, Merchandising

• Boosted sales by consistently engaging with customers and addressing their needs effectively.
• Engaged customers in social conversations to create pleasant and easy shopping experience.
• Enhanced product knowledge by attending training sessions and staying current with industry trends.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.

Roles: Opening and closing duties, Supervision of team, Recruitment

• Trained employees in essential job functions.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Supervised and coordinated team to provide guidance and support and maximize performance.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Roles: Bar tender, Barista, FOH and BOH production/service, Waitress

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Maintained productive, efficient approach to all tasks.
• Worked different stations to provide optimal coverage and meet production goals.
• Addressed and resolved customer complaints in polite and professional manner.
• Contributed to team success by completing jobs quickly and accurately.

Roles: FOH service, Closing duties, Food handling

• Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Developed strong cooperative relationships with coworkers and managers.

Roles: Opening and closing duties, FOH and BOH service/production

• Assisted with inventory counts and stocking of merchandise.
• Improved customer satisfaction by quickly helping each person find desired items.
• Ensured compliance with health and safety regulations, conducting regular checks.