Ayla Altanhan
Medical Administration
Pimpama
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and committed to providing personalized service and quality patient care.
Overview
11
11
years of professional experience
Work History
Medical Administrator
Qscan Radiology Clinics
09.2022 - Current
- Entered procedure codes and diagnosis codes into medical billing software.
- Verified benefits and worked with insurance companies to obtain payments.
- Auditing forms for accuracy and completion in terms of payment codes,modality codes, doctor provider numbers and all patient personal details.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Assist with any back office activities as required, such as, outbound calls, data entry and reporting as delegated by your manager.
- Operating the Radiology Information System to book appointments for CT, X-Ray, MRI, Ultrasound, Nuclear Medicine, Interventional procedures & give preparation details.
- Actioning incoming emails from referrers and patients and make outbound calls to confirm appointments with patients.
- Maintaining patient records, examination statistics, & related information, and request blood results when required.
- Answering incoming phone calls regarding bookings & general enquiries.
- Opening and closing of clinic including daily banking.
- Check all forms are completed correctly and scanned into patient records.
- Communicated with patients, ensuring that medical information was kept private.
PERSONAL CARE AIDE ASSISTANT (COMMUNITY)
Prescare
05.2014 - 07.2020
- Helped clients with bathing, dressing and grooming to avoid skin breakdown and infections
- Maintained case notes to document resident progress and condition
- Provided mobility assistance and repositioned clients to promote maximum comfort
- Reported unusual incidents to supervisors for review
- Assisted patients with physical therapy and recovery exercises
- Offered mental and emotional support to patients
- Promoted independence to help clients accomplish basic daily living skills
- Built strong rapport with patients to provide stable and supportive care system
- Assisted clients with moving in and out of beds, baths, wheelchairs and automobiles
- Evaluated patient prescriptions and administered appropriate medications.
INBOUND CUSTOMER SERVICE REPRESENTATIVE
Sykes (Westpac Banking)
04.2013 - 05.2014
- Followed escalation procedures to facilitate resolution for complex support issues
- Interviewed customers to assess needs and enter call information into account management system
- Researched customer issues to determine potential solutions and provided high-caliber customer service
- Addressed and resolved customer complaints and account issues or escalated to management
- Verified customer information prior to addressing account issues to support system security
- Used upselling techniques to suggest additional products or services to existing customers
- Received incoming calls, accessed customer account information and provided accurate and updated answers to all inquiries
- Remained calm, composed and polite to deescalate aggressive customer behavior.
Education
CERT III in Business Administration Medical - Health Administration
Tafe
Loganlea, QLDCERT III IN AGED CARE - - Health Aide
TAFE QLD
Southport, QLDSkills
Correspondence managementInterdepartmental collaboration
Excellent customer service
Medical Terminology Expertise
Excellent verbal and written communication skills
Work well in a team and independently
Use discretion and judgement when interacting with other health professionals and patients
Clinic administration
Records management
Medical billing code accuracy
Proficiency in operating Systems
References
- Lee Bennett, Administration Team Leader Qscan Radiology 0417 489433
- Jenny Clark, Senior Receptionist Qscan Radiology 0405 082 925
Timeline
Medical Administrator
Qscan Radiology Clinics
09.2022 - Current
PERSONAL CARE AIDE ASSISTANT (COMMUNITY)
Prescare
05.2014 - 07.2020
INBOUND CUSTOMER SERVICE REPRESENTATIVE
Sykes (Westpac Banking)
04.2013 - 05.2014
CERT III in Business Administration Medical - Health Administration
Tafe
CERT III IN AGED CARE - - Health Aide
TAFE QLD