- Crocheting
- Camping
- Gaming
- Fishing
- Family Time
- Auto Repair/Restoration
Ayla Tyson
Devonport,TAS
Summary
Dynamic Customer Service Representative with a proven track record at Coles Supermarket, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in training new hires and fostering strong client relations, contributing to a cohesive team environment and improved service delivery.
Friendly and empathetic with excellent communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Coles Supermarket
07.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Medical Terminology
TasTAFE
TAS04-2025
High School Diploma -
Reece High School
Devonport, TAS12-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Complaint handling
- Computer proficiency
- Client relations
- Product knowledge
- Building rapport
Interests
Timeline
Customer Service Representative
Coles Supermarket
07.2023 - Current
Medical Terminology
TasTAFE
High School Diploma -
Reece High School
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