Ayla Beagrie
Fortitude Valley, Brisbane,QLD
Summary
A driven, organized and strategic individual who presents a polished image in dress, manner and attitude. With extensive background of managing fast-paced reception areas you can expect prompt quality service and uncompromised ethics.
Overview
8
8
years of professional experience
Work History
Customer Service Consultant (service Department)
Mercedes-Benz
Macgregor, Brisbane, QLD
10.2022 - Current
- Answering incoming calls in a professional and courteous manner.
- Banking - maintaining accurate records of payments received and processed.
- Monitoring emails - promptly responded to customer inquiries via phone, email or in person.
- Maintaining service and repair booking calendar.
- Scheduling appointments for service work to be performed on vehicles.
- Maintaining loan vehicles & pick up and drop off calendars.
- Upsold additional products or services when appropriate (service plans, tyres, brakes etc.)
- Providing accurate estimates of repair costs, labor times and parts prices to customers.
- Batch print (data entry) - create and maintained accurate records of all warranties, including expiration dates and customer information.
- Processing online bookings & queries (xentry order)
- Processing online offers (xentry digital offers)
- Ordering office supplies.
- Knowledge of following programs - Era net, Era power, Salesfoce, Xentry portal.
- Worked effectively in team environments to make the workplace more productive.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Administrative Assistant
Arc Mechanical
Westend, Brisbane, QLD
04.2021 - 10.2022
- Answer phones to direct callers, schedule appointments and provide general office information.
- Meet incoming guests and clients, offering immediate assistance.
- Coordinating appointments & meetings.
- Direct customer communication to appropriate departments.
- Maintain stock-on-hand.
- Dealing with part suppliers/managing parts required for services & repairs booked.
- Prepare estimate/quotations for customers.
- Prepare invoices.
- Respond effectively to sensitive inquiries or complaints.
- Ensure maintenance sub-contractors are booked when required.
- Respond to inquiries via email, telephone and social media platforms.
Sales Consultant Representative
Anytime Fitness
Toombul & Westend, Brisbane, QLD
01.2020 - 05.2021
- Greeting members and clients, offering immediate assistance.
- Educated customers on special pricing opportunities and company offerings.
- Responded to inquiries via email, telephone and social media platforms.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Crafted visual designs and brand messaging elements for consistency across digital advertising and marketing platforms.
- Answered phones.
- Completed guest check-in.
- Cleaned and sanitized locker room to complete station assignments, wiping down gym equipment and restocking supplies.
- Discussed fitness classes with members to fit lifestyle goals, addressing physical limitations.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Understood and communicated facility rules and standards and monitored guest activities to verify compliance.
Cafe Staff
Fitbox cafe
Westend, Brisbane, QLD
03.2019 - 04.2021
- Took orders on cash register - processed cash, credit card and personal check payments.
- Brewed coffee and tea for beverage area and restocked with paper goods, creamer and sugar.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Served patrons food from counters and steam tables.
- Interacted pleasantly with customers and offered assistance to find needed items.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
Casual Administration Assistant
Patana construction (family business)
Port Moresby, Papua New Guinea
04.2016 - 04.2018
- Greeted visitors or callers - handled questions and directed to appropriate staff.
- Answered and routed telephone calls and took messages.
- Oversaw office inventory and timely reordering of supplies.
Education
High School Diploma -
St Margrets Anglican Girls School
Brisbane11.2017
Diploma - Business Management
Barrington College
Brisbane11.2017
Skills
- Strong Organizational Skills
- Multitasking and Time Management
- Verbal and Written Communication
- Professional and Courteous
- Judgment and Decision Making
- Attention to Detail
REFEREES
To be advised upon request
Timeline
Customer Service Consultant (service Department)
Mercedes-Benz
10.2022 - Current
Administrative Assistant
Arc Mechanical
04.2021 - 10.2022
Sales Consultant Representative
Anytime Fitness
01.2020 - 05.2021
Cafe Staff
Fitbox cafe
03.2019 - 04.2021
Casual Administration Assistant
Patana construction (family business)
04.2016 - 04.2018
High School Diploma -
St Margrets Anglican Girls School
Diploma - Business Management
Barrington College
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